The rooms were large and well air conditioned. The staff was lovely and friendly and went out of their way to be helpful. I would highly recommend . Judy and Steve California July 2026

Hotel centric but surrounded by a lot of remodelations. It is on the 2nd floor. Need to enter a building and use an elevator with coins!! No one would help in with any of our suitcases. Indications to get there to avoid the remodelation street was not provided from the hotel neither an apology from the hotel. We had to carry all our suitcases through a dirty under construction cobbled street for more than 15mins and when i went to ask for help, no staff member would assist. You could hear the noise from the street construction since the early morning in the room which woke us up super early. Also there was a construction on the 1st floor of the building entry and all our belongings were full of dust. Additionally to all that they refused to keep our suitcases in the storage while we travel to Capri and go back for 1 more night in the same hotel. So we had to change from hotel 1 night before the check out day without refund for that night. Staff didn’t care and did not even try to find a solution. Totally disappointed and frustrated about this horrible experience. I will totally never go back or recommend.

The property was centrally located, steps away from good restaurants and shops. Conveniently located to bus and train terminals.

Outstanding. The location and transport links are incredibly convenient, and the room is excellent—featuring very comfortable beds and a sparkling clean, well-appointed bathroom. While the espresso is great, the breakfast selection could use a bit more variety. The staff is truly helpful and accommodating.

Great location. Helpful staff.

Clean hotel

The hotel was very clean, friendly staff, excellent breakfast, great location. The entrance is very discreet, a simple door in the side alley, however the hotel is a pleasant surprise once you’re inside. We enjoyed our stay and would stay again.

Limited lounge facilities

The hotel itself is beautiful, the staff are very friendly. Make note and I wish someone reviewed this before, we would have never booked this hotel. The rooms in the right side are all over looking a McDonald’s in the mall - yes the hotel is in a mall. It’s LOUD till 1:00am. You’re on the second floor so you hear everything. They moved us - which was helpful. But… the AC did not work. I said the the staff the AC isn’t working. His response give it time. We spent another two nights with no AC - they did offer for us to take our old room back - no thanks up all night. Also note. It’s only the second floor of a residential apartment building. The elevator costs 10cents to ride. The property on the outside is rough looking. Staff - some Very nice and helpful, I guess thier hands are tied due to limited rooms. It’s only one floor and the breakfast and bar is literally located steps away - so morning 5:30am they get ready. - loud. You don’t sleep much Breakfast was good - staff great Just be very cautious. Personally I would never stay again due to being in a loud mall and AC so so at best. Hope this helps anyone looking at this property. I will say the rooms are beautiful - that’s about it Lots of “stuff” that comes with it

Excellent location, just a few steps from Via Toledo and the Galleria Umberto I. Hotel Matilde exceeded all our expectations: a modern, comfortable, and spotlessly clean room, an incredibly attentive staff, and a delicious breakfast. A true oasis in the heart of Naples. I would definitely stay here again without a second thought!

The location is perfect for exploring the city on foot. I was impressed by the cleanness of the room, and having reliable air conditioning was a lifesaver after a long day of sightseeing. The staff was helpful. A major highlight was the excellent buffet breakfast included with our stay, which had so many great options to start the morning. I would definitely stay here again!

The hotell was exelent, but it was difficult to find the main entrance from the street. Well hidden, but inside the rooms and service was 10/10.

The hotel is on the first floor of a building. The staff and the rooms are nice. There are two things to improve. 1. It is very hard to find, particularly if you arrive at night as the taxi cannot drive to the location. 2. the wifi is very poor and we could not get work done from the room nor personal calls via whatsup or factime

Boutique hotel in the middle of Plebiscito district of Naples City Centre. Our room was clean, spacious, with view looking out to the bustling street. Would not expect how beautiful the hotel is from the outside of the building. its in a older building and from the ground floor, does not look promising. As you round the corner of the stairs on the 2nd floor, through the glass sliding doors you are welcome with a modernize counter and a warm smile from the Receptionist. Property reminds me of the Cosmopolitan in Las Vegas... Sexy and Hip vibes

Everything about this boutique hotel from reception staff to room cleanliness and breakfast was wonderful.

This hotel is excellent!! Stayed here multiple times, for great reasons.. location to everything, taxi, breakfast, definitely will be returning!

Excelent breakfast, well-located hotel, comfortable room.

Very nice hotel. Location is excellent.

Great central location, spacious rooms, very helpful staff with good local knowledge

Location is great- staff was nice