Going to Colombia was one of the most exciting adventures me and my group were ready for we were a total of 10 people all staying at this hotel the experience was horrible the lady in front desk was so unprofessional and rude for no reason, the room will not have air or light if the room key was not put on even though the air never was could there were days they were no hot water to shower and the noise was extremely high you could not even rest but over all the bad things this hotel had I will say the receptionist was the worst we spend a lot money to stay here since we where a group of 10 each having there own room she was so rude and nasty even asking for toilet paper was an issue it was outrageous I will never recommend this place to stay cuz it’s not worth your money at all hope you guys can better customer service, water situation and AC that actually work’s but most important hire employees that are loving, respectful and willing to have positive attitude around the gust that pay for there stay.