Overall Ratings & Reviews KK Sapa Hotel

Dear Sir/Mam, Thank you for choosing the KK Sapa Hotel for your stay. Commitment to service and guest satisfaction is our main concern. Our team have tried to anticipate your needs, however, if there is anything that we have overlooked, please let us know. Once again thank you for staying with us during your visit to Sapa, and we invite you to include us in your future plans when you visit this area again. Sincerely, Tran Nguyen Nhat Linh(Ms)/ Guest Relations Officer

Dear Ms. Jennifer S, Just wanted to let you know how much your review means to us here at KK Sapa Hotel. In addition Not only the unique mountain view and unique architecture , the hotel team also always tries our best to provide customers the high-class services worthy of 5 star standard. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Best regards, Tran Nguyen Nhat Linh (Ms)/ Guest Service Agent

Dear Customer, KK Sapa hotel would like to thank you for choosing our hotel for your recent stay. We are very sorry and sincerely apologize that your vacation was not as expected due to the unwanted noise from the construction outside the hotel. Hopefully you can sympathize and ignore the above regrettable things and will continue to support KK Sapa hotel for the next time you have the opportunity to return to Sapa. Wishing you success and happiness in life! Best regards. Tran Nguyen Nhat Linh (Ms)/ Guest Service Agent

Dear Customer, KK Sapa hotel would like to thank you for choosing our hotel for your recent stay. We are very sorry and sincerely apologize that your vacation was not as expected. We have also worked with the relevant department so that this unfortunate incident will not happen to customers again. We sincerely thank you for your valuable comments. However, in the case of your wrong booking date, the hotel also supported and advised you as much as possible to change the travel date, then when the group arrived at the hotel to check in, the staff always fully informed about the room and policies including your booking and always listened and supported all requests of you and your family as much as possible. Hopefully you can sympathize and ignore the above mistakes and will continue to support KK Sapa hotel for the next time you have the opportunity to return to Sapa. Wishing you success and happiness in life! Best regards. Tran Nguyen Nhat Linh (Ms)/ Guest Service Agent

Dear Ms. Phan TT V, Thank you very much for sharing with us your satisfaction after your stay at KK Sapa Hotel. We always try our best to bring customers great service experiences at the hotel. It is gratifying to know that our efforts have met your expectations. Hello and hope to see you again soon! Best regards, Tran Nguyen Nhat Linh (Ms)/ Guest Service Agent

Dear Sir/Mam, You left a big smile on the faces of our whole team with your kind words ! It's not everyday we can receive such a wonderful feedback as yours. We are so sorry for the unexpected noise that affected to your experience and feel so lucky when you accepted our sincere apologies. Like you share, every hotel can invest much money to have a nice building with modernist facilities but the service is the most important thing to make customers remember. Therefore, our team always try their best to deliver the services from heart to make our guests feel at home and being cared at all time. They will be more than happy to know that their efforts has paid off. Can't wait to have you with us again! Please let us know if anything we can do to make your next visit even better. See you soon! Sincerely, Tran Nguyen Nhat Linh(Ms)/ Guest Relations Officer