Overall Ratings & Reviews Hotel Indigo CHESTER by IHG, an IHG Hotel

Have stayed here on several occasions before and as usual our stay was excellent

It is not often that I feel compelled to leave a review but Hotel Indigo deserves the recognition. We stayed for two nights, a busy Saturday and a quieter Sunday. Checking in was easy, although car parking is some distance away and worth noting if walking is an issue. The room was lovely, beautifully presented and with free drinks and snacks complimentary. The bathroom was modern, spotless and the walk-in shower was huge. Breakfast both days was excellent with lots of choice. We had Sunday dinner and it was the most incredible roast either of us had ever eaten. We had drinks in the very pleasant bar area. What really makes this hotel stand out are the staff. It is really noticeable how good they all are. Every single one of them went over and beyond with their service, friendliness and attention to detail. Even watching the talented chefs clearing up after service was commendable. Thank you for a wonderful stay and thank you to the staff at Hotel Indigo, you do an amazing job.

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The hotel is in a good location with NCP parking nearby, the hotel itself is good however there was a lot of things that made it a disappointment, our room was opposite the stairs and lift, and while the doors are supposed to be soundproof we could hear people coming and going through the evening, night and early morning. The room coffee bags supplied are a terrible idea you have to put them In boiling water stirring for 3 to 4 minutes, this produces a below average tepid cup of coffee and that is if you take it black and absolutely cold with the refrigerated milk added, also the cans of water taste terrible and again who thought this was a good idea, there is quirky and being ridiculous. The food selection in the restaurant was poor especially if you are vegetarian or vegan, luckily Chester is full of top quality restaurants to eat at. Finally, we had to go and collect our own gowns and slippers from reception that should Have been supplied in the room. We have stayed in several hotel indigo hotels and this does appear to be in our opinion one of the worst!

Excellent hotel. The room was lovely, and breakfast probably the best hotel breakfast I’ve ever had! We will definitely be back!

Stayed for 1 night in a races themed room. Was lovely. Very comfy bed, excellent air conditioning, nice treats eg drinks in fridge, popcorn. Breakfast was very nice too with lots of choice.

Loved our stay the staff in the restaurant and cleaning went above and beyond

Fab stay - lovely hotel, handily situated for all parts of the City with friendly staff, a great breakfast and well stocked bar!

Fantastic hotel beautiful rooms, food amazing, staff so welcoming and friendly, would definitely recommend and will stay again

Friendly and informative check in. Beautifully clean room, nice bar area. Had a perfect stay for our first time in Chester

The bed was very small; both my partner and I are medium build and short in stature, but the bed was too small. God help big people, and the carpet looked like someone had weed on it

Excellent overnight stay staff very welcoming and smooth check in. Room very clean and bed very comfortable. Would definitely recommend 😃

Lovely, quircky and exceptionally well ran hotel in a great spot in town

The hotel is within walkable distance from the main shopping and tourist areas of the city. The hotel does not have a car park, which means that a public car park must be used, although this can be paid in advance at the hotel. The hotel's family bedroom comprised of two double beds, which were quite high off the floor and a good-sized wall-mounted TV. The bathroom contained an excellent power shower. Breakfast offered a choice of english and continental breakfasts. Generally, a comfortable hotel for one or two nights.

Friendly service and cleanliness

Property is very well maintain with a short walk to the walled part of the city. Staff was extremely friendly and helpful. Very strong recommendation!!!

Perfect, couldn’t ask for more. Will 100% be back!!

Fab hotel in a great location! Definitely returning!

What a wonderful hotel. From the moment we checked in to the time we left, every staff member was extremely polite & professional. Would highly recommend staying here & The Forge restaurant was fantastic! Thanks to all at the hotel.

Staff were very friendly. Lovely room. Excellant food.