Overall Ratings & Reviews ibis Wakefield East-Castleford

Only the friendliness of the staff made this place ok. RIDICULOUS parking charges to stay on an industrial estate. Breakfast included but very poor.

on arrival after a very long day i found the service very slow and poor took a very long time to find my booking even though i was trying to show them my confirmation email with booking number then had to pay for parking room was cold

Arried about 5pm, relaxed viped on arrival. Was greeted by a lovely chinese lady. Check in was short and sweet, she explained everything we needed to know.

From start to the end the staff were very friendly and helpful with checking in and ensuring that we’ve got everything we needed. I appreciate everything the staff has done

Clean, quiet and great staff... only fault was poor water pressure on the shower

There seems to be NO response from the management about the thin matress on whiich many clients have expressed disappointing sleeps. I had a bad night turning and turning till morning. The matress is so thin that essentially i slept on the bed without the matress. Horrible

On the website it says they charge only when you check in but we couldn't go we didn't check in and got charged for the stay

Stayed the night while visiting friends for a birthday party. Lovely service from friendly people (they even helped me wrap up a birthday present for me! Room was convienient and clean. Sadly no food service available at the weekends, however a lovely pub \ resturant next door. My only pain point was having to pay for parking which I beleive was £8, seemed a little cheaky to me.

Lovely service for when checking in and smooth check out.

Pay for parking

Arrived and checked into room ok. Appeared quite clean when first arrived. Then I noticed it was less clean. The glasses were dirty, the desk chair was dirty, I went to brush my teeth, used the folded hand towel, I opened up the hand towel fully to find it had what looked like dried up sick on it. Not sure if it had been washed and hadn’t come out or if it had been left from the last guests. We won’t be staying again

Friendly staff. Nice modern room although smelt of damp. Hallway to rooms was very dark so not very pleasant. It didn’t have the hotel feel I normally get when I visit other hotel chains, it didn’t have an instant welcoming feel.

Hotel itself was great, ticked all the boxes. Unfortunately as booked through hotels.com I’ve been pestered with emails constantly since.

Friendly and helpful staff for checkin, checkout and breakfast. Warm, comfortable rooms.

Good value hotel.

Really great room, fantastic price and great location . Super clean and spacious. Everything we needed. Thank you

Nice staff , rooms are nice only down was on a Saturday night no hot water was available so couldn't shower after a night out .

3 light bulbs missing and tv not working

A practical hotel, clean comfy rooms, friendly staff.

I really liked the aesthetics of the hotel