Overall Ratings & Reviews Relax Bellagio Apartment 2BR near Kuningan City By Travelio

I am very disappointed with this booking. The room for rent is dirty and has a lot of damage. The bathroom sink in the drain was clogged and the water went straight to the floor, no cleaning in advance. The TV channel is not regulated, complaints are answered and via chat are only asked what the problem is. If there is a lot of damage, it is also useless to explain, there must be action. There is no wifi, the reason is that the modem is fully used. I made a booking from Monday, May 30, 2022, the unit should have been checked in advance. Why are you guys busy looking for a modem on D-day? The modem solution will only be returned 20,000/night. It's not a refund issue, we rent it to guests. The image and first impression immediately look unprofessional.

Check-in late, I made an appointment with Mr. Bani at 14, he just met me at 14. 40s, he said he cleaned the unit first and there were 2 units checking in, just excuses, he should have come at 12 to clean first, the service is minus, the unit has a lot of lights off, the light is dim, the back toilet near the washing machine smells of sewage, the second room air conditioner cannot be turned off, the air conditioner has 4 remotes only 1, the TV remote is pressed hard, maybe the battery is running out, the table is dusty, the curtains smell of dust, the microven is very old, the refrigerator is not too cold, the glass is just placed near the sink not tidied up. The card access cannot tap entering from the lobby door, it is really troublesome to ask to open security, already paid 1.3 million but the cs call there is another 900 thousand deposit. the price is not worth it. So sorry. I stayed at Marriot alone there was no deposit. Towels and sheets are dirty even though they can be lost if washed, but my deposit is deducted by 300,000. Remember, you will not profit if you harm other people. Very bad experience, I will recommend it to friends and family so as not to order at Bellagio.