Overall Ratings & Reviews Southern Palms Beach Resort

Very nice and well kept property with nice facilities.

was a short stay cant say much

Really amazing resort locates in the heart of Diani in Mombasa. The staff are very attentive, most of all very friendly and are very accommodating. Access to beautiful beaches. Rooma are very clean and spacious... Will be back in 2 weeks 👍

I stayed at Southern Palms Resort in Diani for two nights, and while the property is stunning with one of the most beautiful swimming pools I’ve seen, my overall experience was mixed. The resort has a relaxing vibe, and most of the staff were friendly and welcoming. However, there were a few things that really affected my stay. First, there was no internet the entire time, and every time we asked about it, we were told it was being fixed—but nothing changed. It felt like we were being misled rather than given honest updates. Another issue was with our half-board meal plan. Upon check-in, we asked at the reception if we could swap our dinner for lunch on one of the days. They assured us that it was absolutely possible. But when the time came and we approached management, they completely denied it at the last minute. This caused a lot of inconvenience and showed a clear lack of coordination or willingness to honor what had been agreed upon earlier. Overall, it’s a beautiful place with great potential, but the poor communication and lack of reliability really took away from the experience. If internet and flexible service matter to you, keep this in mind before booking.

They were good 10/10

The exterior and common areas are nice but the hotel is dirty. All coushions in common areas are stained and clearly dirty. The room was extremely humid and smelled like mold, which was clearly visible in the shower. With the excellent of maybe 3 staff members out of maybe 10+ that I came in contact with, were friendly. Everyone else seemed bothered when asked for help, especially the staff at the general dining area. The exterior is nice but not worth the stay. This property is also far from the main beach area with nearby restaurants so research the area before booking.

Loved our stay! We came here for a wedding and the staff were very attentive and accommodating! Would highly recommend this resort if staying in Mombasa.

Easy access to beautiful beach

Amazing Stay for My Wife's Birthday and on Valentines Day also [same day].. ♡♡

Peaceful, awesome and worth the health.

it was decent, did not expect much from it, it is what you would expect from an all inclusive property

The swimming pools are lovely all around the hotel. The staff are friendly and welcoming. The snacks restaurant is fantastic and lots of choices ar the main restaurant.

It was good.

Beautiful hotel, clean, great food and service. Beautiful white sandy beaches. Great swimming pools ! Love this location

We enjoyed our stay. The facilities were nice and the food options were adequate. However, we were disappointed to hear the entertainment was sponsored by Safaricom, a service visiting tourist have never used before nor will ever use. We would have preferred to listen to music rather than sales people talking on microphones all evening about a local service that is otherwise irrelevant to us.

Its ok

Good services and customer care

Resort had positives and negatives. Encountered wi-fi issues for 6 days before they sorted it out. The cupboards in the room did not shut, and the todt seat was loose but fixed eventually. Food generally was good on a half board basis. The staff were the resl stars of this resort. The beach setting is trully amazing. I would say the owners need to make investment into the property to stay competitive.

Very Average stay Rooms are quite comfortable but small and basic Much better resorts available on diani beach Wedding going on all day and night so very loud and not very relaxing WiFi is terrible, the shower isn’t very good

Beautiful location with a stunning beach but properly needs a little updating here and there. The internet was terrible so I would not recommend to anyone who is going to throw in some work time or anything that requires a steady network. Food was not bad and service was good otherwise.