Great experience

Staff was first rate the S hotel is just an exceptional experience

Super breakfast

Great Hotel with a great location. Ubers and taxis are easy to get in this location and they were not expensive. Overall, it is a very nice property in a central location that makes getting around Kingston very easy. Our room was spotless, and I particularly enjoyed the oversized soaking tub in the bathroom. The included breakfast was delicious. Even though the hotel is lovely, I did encounter some service issues that were disappointing, especially coming from a 30-year career in the hospitality industry. On our first morning, someone attempted to enter the room at 7:30 AM without knocking. Ofcourse they didnot get in because the double lock was on along with the door chain. Later that morning, there was aggressive banging on the door by staff, which felt unprofessional. Additionally, I had a very unpleasant encounter at the beverage station where a staff member was quite rude and sarcastic when I was simply deciding on a drink. In a space where guests and staff share a narrow walkway, more patience and courtesy are required. On a positive note, several staff members were exceptional and truly understood hospitality. The front desk agent who checked us in, the bartender at the rooftop bar on our first night, and our waitress during dinner were all patient, professional, and kind. These individuals are the reason I would consider returning. With a bit more focus on consistent customer service training, this would be a 5-star stay.

Stayed for a few days and had an amazing experience. The hotel is aesthetically pleasing, everything is perfectly done, from the lobby to the room. Close proximity to a lot of “things to do” on your Kingston list, would definitely recommend. Can’t wait for my return stay.

The property was clean and the details were very nice. I was most impressed by the service. Every associates was trained, welcoming and genuinely interested in us.

Excellent amenities and services

Yes

Great breakfast and good location in Kingston

Excellent customer service from check in to check out! Rooms were clean and beautiful! Breakfast was delicious!

Breakfast could be better but I had worse.

Great stay great location

Wonderful location

Was and amazing stay, like always.

I have no complaints this is my second time staying here, never had a bad experience.

Breakfast nice , but we got our room a half hour later than check in time . It wasnt ready on time for check in .

No complaints just tons of compliments and admiration

This stray at this hotel was a top 5 experience it had all that you was looking for and more I go back anytime

Clean property friendly staff,wish they had a sofa chair in the room

The consistency is wild! The staff, service, property, food…everything is always amazing here.