Our heartfelt thanks go first to Hawa, the Deputy Director of Sales, who truly made our stay exceptional. She was patient, attentive, and genuinely listened to our needs, ensuring that every detail was perfectly arranged. Her care and professionalism set the tone for a wonderful experience. The hotel and rooms are absolutely spotless, and the entire team is warm, welcoming, and attentive. We have nothing but compliments to share about Terrou-Bi — every interaction reflected true five-star service. We spent most of our time relaxing on the private beach and by the swimming pool, enjoying the comfort of the Bali beds. The setting is peaceful, quiet, and beautifully maintained — a perfect escape. We wholeheartedly recommend staying at Terrou-Bi for an unforgettable experience.

We had an amazing stay and the attention to detail is worth acknowledging!

Staff, location and good breakfast

Very accommodating. Pleasant and friendly staff. Amazing breakfast. Clean and relaxing.

Staff were very friendly and helpful. The room was excellent.

room needed a fresh coat of paint, light fixtures were mostly broken or stained, the hallways were dirty and everything from check in to the restaurants was extremely slow and inefficient. the wifi never worked for us and the facilities with the exception of the pool and beach were all pretty subpar for a 5 star hotel.

Room was spotless and clean. The staff was very accommodating and nice. I got room service daily and at any time of the day. I really enjoyed my stay at Terrou Bi!

Disappointing from start to finish!

The room was clean and the staff very friendly.

Wonderful hotel and great staff.

Hôtel accueillant, personnel dévoué, respectueux et serviable, que dire de plus !

The pool and beach were excellent. The level of customer service provided by the staff was first class.

Everything was excellent

Loved it

Love the hotel rooms were very nice and clean! This pool was amazing!

I will definitely stay at this property and hen I return in 2027.

We loved the hotel! Everything about it was great, and the staff were amazing.

The staff was very kind and hospitable.

Great 5 stars hotel

Fabulous! Great pool, food and friendly staff