The staff were really friendly, especially Erica who went above and beyond — she was just so lovely and welcoming. We paid extra for birthday decorations for our mum’s room, and the team really went the extra mile to make it look beautiful, which made her day feel so special. I wouldn’t class the hotel as a 5*, more of a solid 4*, but I honestly couldn’t fault it and would definitely stay again if I came back to Cape Verde!

Nice hotel, friendly staff thank you

Staff was friendly, Food was delicious and we enjoyed the pool everyday!

The hotel grounds were lovely as were the staff. However the hotel is very outdated and will look slightly different to the photos. We also had ants all over our bed when we first arrived so had to get the covers changed twice and the shower towels sometimes did not appear clean.

Didn’t realise our room would be next to building site. Staff nice, food and drink nice. Hotel looked dated and felt ‘not quite finished’. Blood stain on one of the blanket throws on the bed. Felt we were here for too short a stay (3 nights) to change rooms as we were told we could only change rooms the following day. Despite this we loved our short break.

We were sad that La Cabana didn't have Calamari and Spinach Crockettes. Also some of the food like pasta was cold that should have been hot at the Spices. We would have liked to have seen some pizza at the buffet.

Was a lovley stay very friendly staff couldn't want for nothing cheers to all staff, rooms very spacious little dated but dont let that put you of it was a lovely stay

Main problem was the food .

When we arrive at 2 o'clock in the morning we discovered that we had no room there,even if we had booked in April and we had to go to another Melia resort in the nearby. we were very disappointed also for the standard of the premises that it is not at all a 5-star hotel, as you can see from the picture. We had to argue all the time with the respinsables to have 2 roomkeys (not available we had just one ), to enter the spa and to reserve restaurants. Luckily all the ordinary staff was very kind and available to help and find solutions. The other Melia Dunas has more facilities than Tortuga and the beach is fantastic. Overall holiday was nice but for sure there is a lot to improve

The property was kept clean with lots of food options and activities. Beach side was amazing with Turquoise blue water. All inclusive bars was amazing. A must for a sunny beach seeker

Not 5 star as sold, at most 3 star and very disappointing.

The atmosphere and landscaping looks really great. However, we couldn’t make reservations for dinner because they were always full, minutes after opening time. It was nearly impossible to get hot water in our villa so we took cold showers every night. Lastly, none of the bars would make any drinks without alcohol. For being “all inclusive” they only mean for people who drink alcohol. We stayed in a hotel in Praia that had burning hot water and was a fraction of the cost. I won’t be staying here again.

The property staff was not courteous nor helpful when I called ahead and told them I’d land early. Upon arrival, I had to wait 5 hours for an “early” check in. The food was not good. The redeeming quality is the beach.

WiFi is only available in the bar or pool area, not in room. Weak WiFi reception whenever it was available. Long wait time (2 hours) for dinner although reservation was made. You are required to make a dinner reservation however there was no availability to even make a reservation in advance as all restaurants were completely reserved. Housekeeping cleaning was incredibly poor. Trash was not taken out for days, small bugs crawling everywhere, same unclean sheets were being used to make the bed even though requested for new clean sheets. TV cable and phone service stopped working. There is an extra charge for pool/beach towels even with all inclusive. Overall a poor experience and one of the worst hotels I’ve ever stayed at.

The layout, scenery, the food and drinks were all good.

The hotel gives breakfast, lunch and dinner which is amazing

Food was good but not great and the staff (with a few exceptions) weren't the friendliest. They weren't rude but some had a demeanor like they didn't want to be there or you were putting them out. The WiFi was terrible.

Like all hotels there was good and bad..... but overall good value for a family of four: *Nice grounds, all buildings only 2 storey so felt homely and nice that there is a choice of a noisy or a quiet pool. Pools were a bit too cold but got in eventually. *Sunbed reservation/usage caused friction amongst the guests as there were not enough for all guests at peak times whilst others where reserved with towels but unused for hours. Think this needs to be resolved as lying in the sun is what a Cape Verde holiday is all about. *Aqua restaurant was lovely, Grill was good with nice setting, whilst the other 2 were fine with lots of choice - our teenage boys said best cooked meat ever! *Good drinks range - lovely cava, red wine and cocktails. Beer, white wine and rose not so good. *Used the gym daily but 3 of the 5 machines were broken for the whole time (reported this on day 1), however they are dependent on an external company coming to fix them. *Our air conditioning unit went wrong and they arrived within 10 mins of reporting it and fixed it soon after. *Very appreciative of the daily maid service who made our beds - thank you! Staff were mostly lovely especially the bar staff. Would stay there again.

On arrival, we were greeted with fruit cocktails as we booked in. We were taken by buggy down to our accommodation overlooking the pool which was spacious, clean and well presented. We were travelling as a party of four with two adults and two teenagers. There was free wifi in the apartment which the teenagers were very pleased about and we could even get wifi on the beach! There were four restaurant, three of which you need to book for evening meal and we would recommend that you book for the week on the day you arrive. Our favourite was O'Grill, which was on the beach. Others liked Waterside restaurant and Aqua restaurant. Spices buffet restaurant always had plenty of choice and space and doesn't need to be booked. The food was very good quality and quantity. Drinks were always available from the main three bars and they make a lovely cup of coffee in the Sway bar by reception. If you want a good trip out then go and see Fransisco by the Beach Bar (He usually had a yellow top on and wooly hat). Island tour is a must although prepare for a few added expenses to get into some locations and for lunch. Takes pens, paper etc and anything for the children in the Shanty Town if you go there. There were always sunbeds available whether by the pool or on the beach which are included in the price but take pegs for your towels as it may be windy. The staff were always polite and helpful. We would love to go back again.

Apartments nice with a kitchen (although no kitchenware available, except a few glasses). The beach is nice but rocky. Food is acceptable, but not exceptional.