Holiday Inn Harare by IHG

Explore Holiday Inn Harare by IHG
8,0
Very Good
From 274 reviews
Cleanliness

8,2

Room Comfort

7,8

Location

8,4

Service and Facilites

8,4

Traveler Reviews Holiday Inn Harare by IHG

Number of reviews per page
20
40
Top reviews
Percival Pongolani
10,0
/10
Reviewed 13 week(s) ago
Really great place for corporate events, meetings and indoor functions. The environment is peaceful, professional and very welcoming, with spacious facilities that make it comfortable for groups. The location is also convenient and the overall setup works very well for business gatherings. Definitely a place I would recommend for corporate events.
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Washington Masawi
10,0
/10
Reviewed 14 week(s) ago
I Really enjoyed my stay at Holiday Inn Harare. The room was clean and comfortable, and the service throughout the hotel was excellent. The staff were genuinely friendly and always greeted you with a smile, which made a big difference. A special mention to the hotel shuttle driver, who was such a friendly and helpful guy. He made getting around that much easier. Overall, a really pleasant stay with great people and good service. I’d definitely stay here again and would happily recommend it.
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Posh
8,0
/10
Reviewed 4 week(s) ago
Holiday Inn Harare is a fantastic place to stay in Zimbabwe’s capital. The rooms are comfortable and well maintained, the staff are friendly and welcoming, and the service is excellent. Its convenient location makes it a great base for exploring Harare, while the relaxing atmosphere is perfect for both business and leisure travelers. The hotel offers a pleasant experience with everything you need for a comfortable stay. Highly recommended.
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Alois Kurewa
8,0
/10
Reviewed 10 week(s) ago
This is my home from home whenever I visit Zimbabwe. The staff are very welcoming and they will pamper you to your satisfaction. I particularly enjoy the wide variety of delicious food which they provide for breakfast. The location of the hotel is also very convenient to reach different parts of the CBD and surrounding areas.
Hassan Ezzedine
2,0
/10
Reviewed 14 week(s) ago
The only good thing is probably the location, especially if you wish to move around the CBD. Customer service is terrible Towels are rough like a metal file, such it even bruised me when using it. TV not working Phone in the room not working to contact reception Below par breakfast with bad service from one of the team members. No information about ingredients or displayed buffet food, even when requesting for it. No special diet considerations, especially with regards to allergies. Hot water runs out from the rooms when need to use it on cold nights. They don't refill soap bottles, even when you asked them to do it. The liquid soap or water has some strong substance, my skin got affected with burning sensation and extreme dryness. Any request or communications regarding basic needs are never honoured, just empty promises. Highly not recommended. I chose it thinking it's the same standard as any Holiday Inn or IHG hotel i have been to elsewhere. Big mistake. I asked for a different room and was shown a poor room with smelly carpet, broken cabinet and wardrobe. The icing: they proceeded to charge me full price of rooms even though I checked out halfway the stayed duration due to poor condition of hotel and customer service, I had to call it out and demanded my bank card back, the lady held it and kept inside the POS machine, after hesitation from the receptionist and the interference of a manager on duty, I got my card back and paid what's legal and due. It was an exercise.
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