The only good thing is probably the location, especially if you wish to move around the CBD.
Customer service is terrible
Towels are rough like a metal file, such it even bruised me when using it.
TV not working
Phone in the room not working to contact reception
Below par breakfast with bad service from one of the team members.
No information about ingredients or displayed buffet food, even when requesting for it.
No special diet considerations, especially with regards to allergies.
Hot water runs out from the rooms when need to use it on cold nights.
They don't refill soap bottles, even when you asked them to do it.
The liquid soap or water has some strong substance, my skin got affected with burning sensation and extreme dryness.
Any request or communications regarding basic needs are never honoured, just empty promises.
Highly not recommended.
I chose it thinking it's the same standard as any Holiday Inn or IHG hotel i have been to elsewhere. Big mistake.
I asked for a different room and was shown a poor room with smelly carpet, broken cabinet and wardrobe.
The icing: they proceeded to charge me full price of rooms even though I checked out halfway the stayed duration due to poor condition of hotel and customer service, I had to call it out and demanded my bank card back, the lady held it and kept inside the POS machine, after hesitation from the receptionist and the interference of a manager on duty, I got my card back and paid what's legal and due. It was an exercise.