Overall Ratings & Reviews Alexandra Resort - All-Inclusive

Latoya and the staff were amazing we celebrated our 20th anniversary and it could not have been better !!!! Thank you LATOYA !!!

Had an amazing stay. I cannot wait to go back.

Overall it was a great girls trip, the beach was everything! The resort was okay- needs some updating. The staff weren’t very friendly- definitely would recommended a customer service class for all staff. We’re spending a lot of money at your resort so yes, we’re expecting the best. I would also like to see more adult friendly entertainment- like a DJ playing all day while guest are enjoying the beach and pool. We also had an issue with the AC in our room- no resolution for 2 nights and the Managment team has yet to call me regardless of the 5 attempts to connect with a manager-again, customer service work is needed. When you’re spending $1200 a night you’re expecting to sleep comfortably with AC!

Amazing beach and the staff were friendly and great! Fun activities everyday and lots of stuff to do.

Alexandra was a very nice all-inclusive. Food decent to good. Coconut bar had excellent bar tenders in Skyers, Kaelin, and Milton (?). Beach was wonderful. Worth the trip.

We loved everything about the property. Very friendly staff. The resort is well kept. The beach is the most beautiful beach we ever saw.

Absolutely the best place to stay! We went for our honeymoon and had such an amazing time. Staff was so incredible and friendly! We enjoyed Saturday especially when local vendors came in. The food was amazing and we got to try so many new things. Blue haven was very underwhelming and we didn’t have access to Salt after taking the shuttle over there. But didn’t let it ruin our time! We actually cancel our fire and ice reservation so we could spend our last night at Alexandra. Entertainment was great and loved the activities on the beach. We cannot wait to come back!!!

We love this hotel, it is so practical, everything is near, the beach is the most beautiful I ever seen, and the staff is so respectful and nice. I will definitely come back!

Great choice for all inclusive. Their sister property is also very beautiful. The beach service was wonderful! We were able to enjoy full days on the beach and only dipped in the pool once. The “food trucks” were our favorite for lunch and midday snacks. Also the liquor choices were all good. We’re from TX and loved that they had Tito’s!! Definitely make it a point to go to Noah’s Ark. Our boat day with Island Vibes was the most memorable.

Beautiful resort. We One of the best all inclusives we have been to. The staff was very friendly. The food was good. It was close to the airport. My only complaint is that I communicated with the hotel in advance about

I wanted to give this resort more stars but unfortunately I could not. The island itself is unbelievable. The entertainment staff, guest services, beach staff, restaurant staff are all some of the best people I have ever met in my life. We will never forget how incredible these particular staff members were especially Tash and Barbie. The resort is still believe but a little run down. Our room was very spacious which we loved but it needed some TLC even though it stated just renovated. Cleaning needs to be a little more in depth prior to check ins. The grounds were very dry and unkept. You can’t walk through the grass as they are covered in fire ants. The kids area needs updating. A basic trampoline and outdated plastic play slide etc. The pool is amazing but not cleaned throughout the day. There is alot of leaves floating around etc. The pool lounge floats are all torn up and dirty. The drinks were OK. The food was delicious. The street festival is definitely the best experience of it all. There is no way to eliminate housekeeping from coming into your room. No privacy door hanger or button to say do not enter. We were often told throughout our stay that they loved our outfits etc and everyone kept asking us which room are you in. We kept our valuables in the safe the entire time. My husband packed us up on our last day and went down to grab breakfast. He called and had the bell man grab our bags so we could enjoy some more of the beach before we left.

Love it

Bartenders were super friendly and great, restaurant areas the staff seemed unhappy and rude, food was not the best.

Overpriced hotel, not worth the money. In general Turks and Caicos is overpriced fame not worth the money. They don’t even have a decent airport.

Staff so bad. Annoyed when you asked them anything. Barley acknowledged you. Asked for a coffee just walked away. Ignored a lot. -Staff arguing with each other almost daily. Breakfast- they yelled to one staff member “that’s your job just do it”. Bar- yelling at each other. Staff member making Phone call so loud while cussing. Beach guys yelling at each other across the beach several times. -Sat at table for my reservation for 20 mins before anyone came to it to take my drink order or bring bread. -30 mins to just get nachos, restaurant half full. Then they came with jalapeños when I asked for none. No one refilled my drink. -Took hand towels and wash cloths (even though I kept them hanging on the towel bars) and forgot to replace them -Canceled my dinner reservation one night because the restaurant was going to be closed, even though I made the reservation three days before and couldn’t get me a reservation anywhere else including the sister resort. -No where to sit it the shade or sun for that matter if it’s not on a beach chair or pool chair. -Bathrooms gross and only 2 - Eggs Benedict cold even though they were in one of those heated containers for the buffet. -40 mins for a pizza. Came back at 40 minutes and the pizza was not there. -Loud dj on the beach with same 90s playlist every day -Omelet woman used her bare hands to grab each ingredients put in omelet -2pm out of towels both beach and pool and just said then we’re out. Couldn’t get a towel.

Some more dining options and menu variations would be great but overall the food and drinks were good.

The beach at the resort is incredible. The staff members are top notch. The reserved dining experiences had fantastic sushi, steak and fish. I enjoyed the breakfast buffet. It is kid friendly and you can buy excursions after arrival to the hotel. Someone in my party had a medical emergency and the hotel handled it beautifully.

Such a beautiful and calming place to be! Everyone there was so, so welcoming, and the food options were lovely, particularly breakfast--which ran until 11am! Families were very welcome and entertainment activities abounded, but the atmosphere was never too loud or overbearing. Also: It's situated on one of the most beautiful beaches I've ever seen. Gorgeous island, wonderful people, GREAT vacation!

We loved our stay, it’s the easiest trip you’ll ever take, you literally show up and relax for a week. I was so impressed with the staff, nicest people at any resort I’ve ever been at. We will be back!!!

Loved our newly remodeled one bedroom suite for our family of four. Having a washer/dryer was an extra bonus. Food options & drinks were outstanding. Service was wonderful. Had an incredible time- amenities were well thought out & executed. The staff were so kind to our sons as well. The staff in charge of activities were energetic & friendly- seemed to genuinely enjoy entertaining the guests. We’ll be back.