Overall Ratings & Reviews New Ambassador Hotel

Everything about this hotel is exceptional. Nothing to complain about.

Services

A very expensive breakfast at $28, though it is possible to order individual things for less. Shower head at about a meter high and didn't really work. Dated, but not terrible.

A dresser in the room that has a broken handle tore my £390.00 Charles Tyrwhitt suit trouser. I then discussed very politely with Amanda(one of their senior staff) that someone will get cut by that same drawer handle if they do not attend to it. I also showed Amanda that they were coackroaches in the room which she saw. In addition, i showed her that the shower was full of mold and gnats, which she also saw. She then escalated the matter to her superior, a heavily built man who was courteous and apologetic. He promised to relay the matter to the hotel manager who was away on the morning i checked out. They promised to get back to me on Monday 4 November 2024 but they never did.

Near office, good local food.

Convenient for our meetings. A bit disappointed in food service and timing. Internet connections not convenient. Average older rooms Good housekeeping service

The overall is outstanding, howeever the building is very old and outdated. The heater did not work and I was force to sleep with my sweater and long johns on to stay warm. The bed was not comfortable. The hotel is close to the city center, and throughout my stay I didn't have any problems besides the condition of the hotel. For the cost to book at this hotel, I was expecting for better.

Very old facility.

Great location within city center affording access to all facilities and places.

Centrally located!Safe and quite!Exceptional customer service.Receptionists are friendly so are those in the dining area.Security personnel very helpful with welcoming guests as well as helping with lugguage during check in and check out.I would highly recommend!

Great stay, nice beds and hygienic environment

The View and location

Location is good. Need to upgrade and get some more channels on your tv. They only had like 9 channels

What did I like about the place, absolutely nothing. The images they use for advertising don't show the actual state of the place. It's run down and the images which influenced my decision to book a room may have been true 30 years ago but imagine what the place would look like after many years of next to zero maintenance. They shouldn't use the images they're using now to advertise themselves because it shows a different hotel, they should get new images taken now and I wonder how many people would actually book with them when they see how it is now.

Okay 👌

I am sorry if I sound harsh but the New Ambassador hotel that I knew before is no longer there? I know things are a bit hard at home lately but we expected better..cockroaches..dirty toilet basin and the general cleanliness was not up to standard. Only 1 container of bottled water for a couple with a baby? No calls to confirm if all was fine in our room..no room service?? Perhaps I expected much but I genuinely believe we can do better..My wife took photos but we decided against pasting these to protect your image.

Staff very friendly and helpful

Needs some tlc But was pleasant Hot water for shower was attended to asap Friendly staff Buffet for 20usd was way to much for std home cooked meal

I loved the old but beautiful feel of the hotel. I thoroughly enjoyed my stay. Bravo Zulu to all the staff, especially the Gentle Sir who fed us Kudu meat.

Stayed in one of the double rooms, has very shiny floor tiles in the bath room. In the morning after shower I tried to walk out of shower I stepped on these floor tiles and they are very slippery and I slip and fell badly resulting in an injured elbow. There was not enough towels in the bathroom.