At the check in for 1.5 hours at 01.30am because the hotel did not have my reservation in the system despite booking over 6 hours earlier. Couldn’t find me under name confirmation number….. nothing! Chatting for ages with an agent over the app also got no where as hotel couldn’t call the hot line number and the agent couldn’t reach the hotel. I am now waiting for this to be resolved by the special team. Very unpleasant experience after a long day.

Nice hotel with premium rooms, wh8xh are spacious and quite. Nice breakfast but bircher muesli and you have to ask for freshy squeezed orange juice. The only let the hotel is the New York restaurant. Really poor service with young people standing around chatting when waiting on customers. The food was also poor, the chef needs to learn how to serve fajitas. Served with one wrap cut in half, absolutely useless to make a fajitas. When asked for another wrap got served one more wrap this time cut in quarters!! Bread rolls served with butter, when asked got bought frozen butter. Further kitchen and server training would help as this places let the rest of the hotel down

Water smelled awful in the shower and bathtub, it was yellow color. Our bathroom had ants everywhere and when I call reception to come get them, they said there is nothing they can do. Black mold was in the shower. Very disappointing

Попросили одеяло, а нам сказали что горничная закончила работать в 23:00. И что это нормально, несмотря на то что это 5 звезд гостиница.

As a senior citizen with reduced mobility, I greatly appreciated all help received by staff and managers (e.g., Stefan) during my stay. Most hotels do the minimum they can get away with, but I was touched by how much everyone there went out of their ways to help. I left a tip at the front desk to be divided among staff, so hope everyone got part of my THANK YOU.

Amazing stay. Really large and comfortable beds. Lovely staff. And a great rooftop bar!

It was great, a great hotel lots of amenities in the center. You dont need to go out from the hotel The only thing was the daily cleaning, the room is very clean but the daily routine was a bit off. Not puting new towels or cleaning the cup of coffee.

I’ve stayed at this property several times. Always a great experience. Staff is friendly and helpful. Perfect location in the city center. The rooftop bar is great!

Really helpful and friendly staff.

Excellent service

Excellent hotel, great stuff, very good breakfast, spacious room, clean and with heating & ventilation in very good condition. Great location in the very city center, few minutes walk from the Stefan the Great park, museums, shopping malls,etc.

Very friendly and helpful staff. Excellent location. Rooms are modern but quite small for a longer stay, especially with kids. We enjoyed the breakfast buffet and the restaurant in the hotel. Gym ist well equipped. Spa is small but nice and costs 12 euros extra.

One of the nicer hotels in Chișinău!

The staff were welcoming and friendly, the location was close to sightseeing locations.

Great amenities and service. Highly recommend

My room that I've booked was not available and the receptionist was not knowledgeable enough to solve the issue, and very rude told me to step away to help someone else. Then another receptionist, who was the opposite, very friendly, stepped in to solve the issue

Good location, friendly staff

Amazing place near to everything…love it!

Great place.

If your are not casino and other entertainment tourist stay away from this hotel. Stinky room with tiny window without any black out at all. The music on the roof terrace was so loud that i thought the ceiling will crumble on me. Until the Midnight Wired visitors and flocks of night girls. Avoid this hotel.