Overall Ratings & Reviews Hotel Dann Carlton Quito

This is the best hotel in Quito. Thanks

Excelente todo

We were pleasantly surprised as to how four star this hotel seemed. It has a classy lobby, a good location, the room was big and well decorated, a big buffet breakfast, and access to a gym in a pool, which is hard to find in Ecuador.

Stayed 2 nights at the end of our trip. First room was a suite but had a terrible sewer smell from the bathroom. Second room was on a lower floor, also a suite, and remodeled. Much more comfortable and pleasant. Lots of room for luggage, great breakfast with good coffee and lots of variety. The hotel is clean and safe. Lovely flower arrangements throughout. Good location for shopping and dining.

Good

A very nice full-service property. I had a very good dinner that was reasonably priced. And the exercise facilities were exceptional with a pool, exercise equipment rivaling a dedicated gym. My standard room was spacious, with a desk, sofa, and chair. It had a mini fridge and the bed and sheets were very comfortable. Breakfast was included and it had many options. My only complaint was that the internet servicing my room was often not working (though it was fine else on the property).

Staff behaviour is very good and the properly is very well maintained a d secure

A little noisy since it looks like there's a school nearby and the kids noise woke us up in the morning. Also did not help that the staff was knocking on everyone's door offering laundry service in the morning and was heard almost on the whole floor before they even got knock on our door.

This time was second time, my name wasn’t in the system.

Excent

First night was almost impossible to sleep as there were parties, but the next day they change our room and it was completely different. No noise at all. Very comfortable, except for the showers - the water is not contained and goes all over the bathroom. Besides these 2 issues, the hotel is very comfortable and the staff is amazing, very nice!

They need to train the front deck staff. They do not know what is going on in the hotel.

Great spot if you are flying in or out of YVR.

Gran experiencia Cerca de todo. Muy organizado el staff en cada detalle. Ciertamente volverémos!

Staff was very nice

Great

The pool are not for gueas is for others person too, jaccussi smell bad around area smell pipi, just lobby are great rooms so so. But poll for get about

Great place to stay

Love the breakfast and the staff. Stayed about 10 nights and there were a number of loud parties. Although another room was offered I didn’t want to move. The shower leaked a lot of water across bathroom with each use even after staff came to fix it.

Staff is friendly and there is a security guy in front of the hotel. This is the 2nd time I’m staying at this hotel at the same week, first time there was an issue with the hot tub (jacuzzi). A third party manages the pool and gym area and drained the hot tub at 7:45pm. The receptionist said the area would close at 8pm (even though during check in they said it is open until 10pm). This second time, I was given a room key and when I opened the door and walked in the room, there was someone’s else belongs. Very unsafe and made me worried about my belongs while I’m not in the room. I went back to the front desk, they weren’t concerned and stated it never happens. They upgrade my room but not sure if I want to stay in this hotel in the future.