Overall Ratings & Reviews Sheraton Djibouti

It was the second time I stayed in this hotel. I keep the same impression as the first time. The staff is extremely nice and polite and eager to please you. The rooms are spacious, the food at the restaurant is good, and the pool is great. I have special thanks to give to Mr Mohamed Said, Mr Khadar, Mr Hassan and Miss Kadidja at the reception. At the restaurant, everybody is nice and helpful but I give very very special thanks to Djama, the best waiter I've ever had. I have to add I got a very bad experience with the receptionist Hasna whom I thought was not behaving professionally.

Overall, I highly recommend this hotel for your next travel adventure!”

Relaxing and enjoyable stay (4 nights) -staff were very friendly and kind. The room had everything we needed and clean/comfortable - great shower! Breakfast was really good and dinner had good veggie choices!

The food is below average and way too expensive. It took them 3 hrs to check me in. My ocean view room had zero ocean view. It was just trees and a large building outside my window. The room welcoming card had a complete stranger's name on it. Lastly, the shuttle that was suppose to pick us at the airport did not.

Outstanding hospitality service.

Unique thing about the Sheraton is it location by the water

Very clean and safe, loved the bar and staff.

I am thoroughly disappointed in my stay at the Sheraton. I paid for a suite & was put into their most basic room upon check in. Whenever I went back downstairs and informed the front desk of their error. I was lied to and told my actual room would be ready within 10 mins. I sat and waited for almost 3 HOURS before I was put into a different room. Whenever I would ask periodically if my room was ready, they would say “10 more minutes sir”. Their excuse was that the room was not clean yet. After almost 3 hours it was around 9:30PM when the front desk agent took me to my room. This room STILL was not the room I paid for. I even showed him the reservation where it said I would have a patio. He told me “sorry sir”. I didn’t even feel like arguing at this point because I was tired & wanted to go to sleep. As a Marriott gold member, this is truly unacceptable. Throughout my stay, I would be awaken at random times due to random hammering and construction taking place near my room. I was NOT warned about this and I even called to complain and nothing was done about it. I was told “Sorry sir”. I only stayed at this hotel because there was a music festival going on that was advertised for 2 days. When I arrived at the hotel, the festival had been modified to only 1 day. The staff informed me that it would be from 6:00PM to 2:00AM. The festival did not start until almost 11:00PM and the music ended around 1:15AM. Truly one of the WORST stays I've ever had. I ended up checking out early

Great people all around , no complaints, thank u I had a pleasant stay

Amazing hotel. I would defiantly stay there on my future trips.

The staff was great and lobby and restaurants suited me fine. The rooms need updating.

The people were wonderful. They were helpful.

Great location. The amenitis were ok.

I really enjoyed my stay and will return again soon

Very good for the price

Very friendly staff, special thanks to Mr. Younis

Friendly staff, clean and in a nice location by the sea

It was a interesting stay at the Sheraton, as all my meeting where conducted there, which made everything easy.

Very clean rooms,Great service,Personnel and staff extremely helpful and gentle,Beds large and comfortable, Some parts of the Hotel were under renovation during my stay .

I tavel a lot for work and I stop at this hotel at least once a month . I can say one thing . The efforts in improvements are great and successfull . So far , the results are : top quality service and comfort . From reception to management .