The staff and the service was amazing. I loved my room. The hotel was clean and I liked it. The restaurant cooked great food, including room service. I loved the breakfast buffet!! The pool was nice and the water was warm even when it was cool outside.
William
Business and Leisure with Pet
10,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The staff is amazing. They are very pet friendly and treated my dog so well. They even provided a doggie bed for the night, treats, and a fire hydrant shaped poop bag dispenser. That is above and beyond service. I love this place which is why I always stay here when Im in Cuenca.
Sofia
Business and Leisure Family
8,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Well the pillows are hard but they change my pillows and the ac sometimes too cold or too hot but they fixed
The staff very helpful and the breakfast is a great buffet almost like a brunch.i love that they have their own taxis so i feel safe
Edgar Santiago
10,0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Very good Hotel
Fausto
Leisure Family
10,0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Very good service is an excellent opción in Cuenca
Ruddys
Leisure Family
10,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
All personal was excellent, but Maria Jose go the xtra mile.
Ruddys
Leisure Family
10,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Excellent
Dr William
Business and Leisure with Partner
6,0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
This is the second time I have not received the VIP benefits nor any upgrade options. There was no one behind the front desk. I had to wait for over 15 minutes before a house keeping staff member notice me waiting and went to find someone to help me get checked in. I could not get a physical key to the room due to some technical issues with the room key system.
Read More
EMILIO
10,0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Excellent service! Great Breakfast!
Alba
Leisure with Friends
10,0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
The staff is amazing, everyone in the hotel is so polite, the breakfast wonderful and Edison, the server always had a smile on his face!! Thank you housekeepers for your hard work!!
Manuel
Leisure with Partner
10,0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Attentive Ataff a d great accomodations
Niko
10,0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Excellent beautiful very modern
Teodoro
Leisure Family
10,0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Excelente hotel.!
Kimberly
Leisure Family
10,0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Nice and respectful people. Beautiful hotel
Andrew
Friends and Family
10,0
/10
Reviewed 57 week(s) ago
Hotels.com verified review
Welcoming and clean. Service was great. The breakfast buffet was superb.
The only things that I would change:
1) They need a hot tub / jacuzzi for the pool / spa area.
2) They need to offer the option for soft bed pillows.
Julio
10,0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Everyone was amazing !!!
We really enjoyed Cuenca it’s one of the most beautiful places we have ever been ,
Thanks Danny
Rafael
Leisure Family
10,0
/10
Reviewed 59 week(s) ago
Expedia Group verified review
Excellent rooms and service, very comfortable and the breakfast buffet is delicious