Overall Ratings & Reviews De Santos Hotel

Staff were fantastic, clean room, clean environment and managers willing to go the extra mile to help customers.

Close to both local & international airports

Good customer service

The location is convenient. The staff is very friendly.

This hotel met my expectations. The Staff was friendly and professional. The rooms were clean, and cleaned daily by their cleaning crew.

It was a brief stay. Overall service was good. However, better job can be done in the areas of room service such as to provide good and adequate towels, toiletries, adequate complementary welcome drinks etc.

The hotel was basic nothing special, the bed sheets look dirty and a few time had to complain for the cleaners to change it. Also the hotel receptionists didnt inform me about the breakfast, I found out couple days later. At night they were having party across the bar till 12am.

Good

Excellent Experience

First I must say the staff were very professional and poilite. Our suite was not ready when it was check in at 12pm..it was ready after 2pm. The suite we booked was the one with the jetted tub, there was no jetted tub, just a large shower, that was disappointing but other than that the suite was very clean and tidy, the AC was working very well. We had housekeeping done daily. The breakfast was nice, had to tip the chefs... their service was great, no complaints there. The atmosphere around the hotel was good, live bands at the pool side, nice vibe... I would go back there for sure... We loved our stay.

Very convenient location for transport. Hotel complex surprisingly plush considering location. Helpful and cordial staff..

No menu, just requested something and they made it.

Staff were friendly, professional and courteous. Its close to airport and easily accessible. We really enjoyed our stay at De Santos.

When going on a night away from home with your special someone, you expect your stay to be pleasant. I had planned on staying a week because the rooms are so pleasing. Although, the water was cold I loved the tub in yy the plush bathroom. The refrigerator was a major plus. The bed was very nice and soft. BUT... the dining staff not so much. It's rather irritating to order something and be told why can't you have this one. Or sorry because of the issues in the country we don't have that. Not an excuse. The manager came to appease me which was more than what the staff did. I never got to use the pool because of unfriendly looking boys sitting around there. If security could be more effective than I would say it's a decent place to stay.

The staff was great i felt just like home

These property was so quiet the staff make u feel so at home they are so attentive the room where kept clean

Overall good

They could improve on staff attitude and professionalism. The hotel could be a class A rating if this little things are sorted, plus cleanliness and punctual attendance to cleaning.

staffs and managers are poor educated

I like the pool and bar area. The hotel rooms bathroom needs work and the a/c no wifi like i expected