Overall Ratings & Reviews Jacana Amazon Wellness Resort

Service in restaurant was fine,even though choice was limited. Housekeepers need training

Property as well appointed and pools are kept clean. The staff is very friendly. The breakfast is simple but wholesome. The only problem I had was a very very moldy smell in the room I stayed in. This may even be in the walls and it is not a good feeling the walk-in, took her room and have to open all the windows and doors to get fresh air in. I would not stay here again.

It was a last minute choice but a great one! Staff awesome, facilities in good shape and excellent food Recommendation to all

IT WAS TERRIBLE. The pool was dirty one of the staff dumped an unhuman amount of chloride into the pool and there was some dirt on the bottom of the pool. The staff was rude they assumed we didn't pay for the food even tho they were the one who gave us the receipt. U have to wait for the staff to notice u and even then they take their time to help.

They charge for using pool and when you book it they don’t mention anything it’s very rare when you. Are staying at the property and you need to pay for the pool

Our family stay-cation was OK at Jacana. Nice and clean location , give you the outdoor vibes while you're in town The pool with waterval is amazing .

It was just a wonderful experience, staffs were very helpful and the room is definitely 10/10. In addition, the property is extremely clean and beautiful.

The stay was impeccable.

I picked this property because it was advertised as a wellness resort.The property is beautiful but that’s it. I arrived at the check in desk around 4:30pm and there was only one person there to service about 12 people. So it took me about 45 mins to be serviced.The pool was very very loud and over crowded. I later learned people not staying at the hotel came to use the pool. I was given a room by the said pool and it was not peaceful at all. The room smelled bad. I was greeted by several mosquitos and I attempted to use to microwave but it sounded like it would explode. All in all don’t stay here is you’re looking for a peaceful and comfortable stay.

Excellent

The property is amazing - so beautiful. I’ve stayed there multiple times. Only issue - they are not following the mask mandates. If someone is concerned about Covid, be careful.

Beautiful tropical setting in the middle of the city.

Beautiful poolside and accommodating staff. Card machine was not working so all payment had to be in cash which was unexpected! Would have been good if they had informed guests prior to arrival. Rooms were clean, comfortable and well-equipped. Almost all staff did not have masks on which was a bit contradictory to the large sign at the entrance which mandated their use. Overall pleasant stay apart from the minor inconveniences above.

Very comfortable stay. Pool and patio are great outdoor spaces. Lunch/dinner menu is very limited, quality was moderate to good, but very over-priced for what you get compared to better restaurants nearby.

I liked the staff at breakfast. They were friendly and really going to extra mile. Did not like that I had to wait longer than 30 min when I asked for clean towels. There was not always hot water out of the shower

My stay at the hotel was excellent. Nice and clean rooms.

The pool is great. The room smelled terrible. The showerhead and cabin were not working well. No to little hot water from the shower. The dinner food was awefull (surf & turf). Breakfast (plate service) very bad. Will not stay again at this resort, only the pool.

Checked in earlier was told to wait till 4. Decided to take a stroll requested an earlier check in no efforts made to try to accomodate request. Stayed 1 night was scheduled to leave the hotel at 5am. Went to take a shower at 10pm evening noticed they provided no towels called many times to front desk no answer decided to talk get help no one was there . was told by the security guards no one is in office or building . no help to call

We had a great time.

The staff was good,the room was small and need a upgrade.