Lovely welcome and the staff in their Red uniforms very authentic. Easy from airport.

Food was undercooked. Casava, meat, potatoes, were all hard.

Very nice hotel and stuff in the Nairobi center, used valet parking, club room, exchange bar and pool, and we got room upgrade!

Excellent service with nice amenities and restaurants.

Comfortable room, excellent service

Fantastic staff, very attentive and helpful.

Older, beautiful hotel with a lot of character and charm had everything that you wanted. The staff was friendly, accommodating, and helpful. Couldn’t ask for a better people I would definitely stay in this hotel again.

Convenient location

Great selection of breakfast items, both traditional and local.

Wonderful hotel with attentive and friendly staff.

Lovely historic hotel in the centre of Nairobi. We had a club room which gave us access to the 1902 Lounge. The service from the hotel staff was excellent and we had a great history tour of the hotel from Maxwell, who was very knowledgeable. It was a very memorable stay.

The Sarova Stanley hotel was an absolute delight! We spent a night here, eagerly anticipating our morning connection via Safarilink. Our stay could have been even longer, but it was so great that we didn’t want it to end. Raechel and Paul, our friendly staff, went above and beyond to make our experience unforgettable. They helped us check in a bit past midnight, even though it was a bit late. They also created a wake-up call to ensure we had enough time to grab breakfast before our 6:45 am departure. We’ll definitely make it a point to stay here again on our next visit.

Clean room and staff

Excellent hotel. Centrally located. Fabulous restaurants.

Staff here are excellent. Very welcoming and friendly

Nice swimming pool still can be used after checked out which was really helpful to wait.

Very clean and excellent service. It is in the core area and you feel a bit noisy otherwise we really had an excellent stay!! Staff are very polite and service oriented.

I wouldn’t consider thisba 5 star hotel I will consider it to be a 3 star its very old missing alot of amenities need some major upgrades good place if you want to be in the heart of Nairobi but overall a 3 star

Our stay at the Sarova Stanley was great. The staff was helpful and thoughtful. For example, a team member saw me walking in the hall in socks, briefly and provided slippers. The decor gives a sense of its colonial roots and the restaurants offer a great variety of Kenyan, South Asian and other cuisine. The bathrooms could use an update. The only major complaint was getting someone to get phone working. I had to text a manager to assist after 3 verbal requests. Despite this, a lovely hotel in a fascinating city.

The quality of service and facilities, definitely 5%