Le Embassy Hotel Georgetown
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Overall Ratings & Reviews Le Embassy Hotel Georgetown
Traveloka (165)
Other sources (38)
8,6
Very Good
From 165 reviews
Provided by travelers on
Cleanliness
8,7
Room Comfort
8,5
Meal
8,3
Location
9,0
Service and Facilites
8,6
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Kemesraan Kakitangan (16)
Suasana (15)
Bilik air (15)
Bilik tidur (14)
Persekitaran (13)
Jarak ke Pusat Bandar (12)
Kebolehcapaian (12)
Ruang Bilik (11)
Kawasan Hotel (9)
WiFi (7)
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Traveler Reviews Le Embassy Hotel Georgetown
Number of reviews per page
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40
Customer reviews
IA
Irma A. L.
9,7
/10
Reviewed 1 week(s) ago
The staff are all friendly, the location is great, and you don't have to travel far to get food because there are lots of popular eateries around the hotel. The bus stop is also close by. You won't regret staying here, and the price isn't too expensive. I recommend this hotel for those just touring or seeking medical treatment in Penang.
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1 people find it helpful
Verified Traveler
6,8
/10
Reviewed 2 week(s) ago
No one at reception around 2pm. Allowed me check in later.
Room too small and dusty.
Aircon position is not near the bed. Feel hot.
Ok for short trip and single stay.
1 people find it helpful
K***n
Leisure
8,2
/10
Reviewed 2 week(s) ago
The toilet is clean, lift too small. The room not too big. Parking space for the car limited. Location ok.
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N***h
Medical
6,8
/10
Reviewed 4 week(s) ago
We stayed here for 3 nights, but there were always problems in the room, the lights kept turning on and off. I called the receptionist and they said we should move. After moving, the AC wasn't cold. I called the receptionist again and asked for a solution, but they said we should move to another room. In fact, it wasn't cold either. They even blamed us for moving so we were hot when we slept? So sad.
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1 people find it helpful
Accommodation's Reply
03 Feb 2026
Thank you for sharing your experience. We are deeply sorry for the inconvenience you experienced during your three-night stay with us, particularly the issues with lighting and air conditioning in some rooms. This is certainly not the experience we expect from our guests. We apologize if the solutions offered by reception did not completely resolve the problems and if the communication made you feel misled. We greatly appreciate your feedback and have forwarded it to the relevant team to improve and evaluate our services to prevent similar incidents from occurring in the future. Once again, we apologize for this unpleasant experience and thank you for sharing your feedback with us.
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NGUYEN Q. T.
8,5
/10
Reviewed 5 week(s) ago
The hotel is clean, the staff are friendly, the price is reasonable, and it's close to restaurants.
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Verified Traveler
Medical
8,1
/10
Reviewed 8 week(s) ago
The location is still okay, you need to walk about 5-10 minutes to the food stalls, to get to Island Hospital, you need to take a Grab for about 10-15 minutes, but it's noisy every day because the room is right next to the main road.
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3 people find it helpful
Verified Traveler
9,1
/10
Reviewed 9 week(s) ago
Staff baik. Kamar bersih. Just i got first floor, it seems there is light smoking smell
1 people find it helpful
G***n
6,7
/10
Reviewed 12 week(s) ago
One of the female staff when I checked in asked for a tourist tax of 12RM/night while the policy and from Traveloka showed only 2RM/night.. I thought she was trying to lie so I showed her the policy from Traveloka so that in the end she only took 2RM/night.. there was no apology or anything just a cynical face. The rest of the male staff there were all nice and friendly.
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3 people find it helpful
L***k
Medical
8,2
/10
Reviewed 13 week(s) ago
The staff is friendly and helps to give us plates and cutlery to eat food. The room was nice, and the bathroom is clean. The price is average. The location is near to pasar and another place of interest.
3 people find it helpful
y***a
Leisure
8,8
/10
Reviewed 14 week(s) ago
Overall is good. This hotel is my favorite option when I travel to Penang.
3 people find it helpful
T***n
Leisure
10,0
/10
Reviewed 34 week(s) ago
I had a great time here. Staff here are friendly and helpful. Though I spent only 1 night here, if I have another chance to visit Penang, I'm gonna stay here again.
2 people find it helpful
S***a
Leisure
8,3
/10
Reviewed 35 week(s) ago
Location is really great though.
But the hotel was just OK. If you OK with room without any window then it should be OK. We didn’t expect the room without any window.
Also we didn’t expect to pay additional Tax? It’s included in the deposit but there was additional Tax we have to pay at the hotel and non refundable. We paid through Travel Agency App (Traveloka) it should’ve included all the Tax. But we still need to pay more when check in.
It was OK we still pay but better if there was more details in information prior to our arrival😊
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6 people find it helpful
f***g
5,8
/10
Reviewed 36 week(s) ago
The hotel is situated at the main road, so it is noisy from vehicles passing by.
1 people find it helpful
I***n
Leisure
9,0
/10
Reviewed 37 week(s) ago
Staff was very friendly and helpful, nice location, room very clean, but walls need to be redone.
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R***i
Medical
6,6
/10
Reviewed 38 week(s) ago
The room was not cleaned regularly even though Please Make Room was hung. The deposit money was not given a receipt so the check out time was complicated.
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2 people find it helpful
F***a
8,4
/10
Reviewed 39 week(s) ago
The AC at night is very hot, until I sweat. There are many small flies in the bathroom that like to land in the bathroom, they can come out when I'm sleeping and land on my face, so I can't sleep soundly.
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2 people find it helpful
LH
Leo H.
9,1
/10
Reviewed 40 week(s) ago
Great hotel near to 3 malls and kimberley street. Next to bus station that provide free tide around the city. Unique elevator too.
1 people find it helpful
HL
Haw L.
9,4
/10
Reviewed 46 week(s) ago
The best hotel in town, near Paragon Mall, Chowrasta Street, and Giant shop. Nice staff and humble. 1000000/100.
3 people find it helpful
NA
Nurul A.
7,5
/10
Reviewed 51 week(s) ago
I put the sign to clean the room but they don't bother. The bed sheet is kind of dirty too. The windows have lots of dust
2 people find it helpful
C***l
9,4
/10
Reviewed 53 week(s) ago
Nice hotel with all facility embedded
1 people find it helpful
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