Centrico y accesible. Staff de primera.

While the staff were courteous, the condition of the facilities and overall ambience did not meet our expectations. The hotel would benefit from refurbishment, improved lighting, better ventilation, and updated flooring to enhance the guest experience. - The property feels quite dated and lacks the modern amenities and atmosphere as shown in the website. - The hallways were very dimly lit, creating a gloomy and uncomfortable atmosphere, especially at night. There is no enough window that can provide natural light. - The room had limited ventilation, which made it feel stuffy. Upon entering, there was a noticeable smell which I assumed coming from the old carpet, which gave the room an aged and less-than-fresh feel. The hotel’s website photos are misleading. The property shown online looks modern, bright, and recently updated, but the actual hotel feels dated and lacks the same level of upkeep. There was a noticeable gap between what was advertised and what we experienced during our stay.

The hotel is in a great location, and the staff were lovely. The property feels a bit dated and could benefit from some upgrades and maintenance. The hallways had a stale, old carpet smell and felt somewhat stuffy. Overall, the location and friendly service were highlights, but the hotel itself could use some refreshing.

Brilliant stay, Absolutely superb location.

Excellent location and super helpful staff! Thr room is set up really well. A wonderful stay.

Excellent location, staff really helpful. It was really challenging getting a taxi on a Sunday.

This hotel was beyond beautiful and elegant-- the rooms, the front desk staff, the amenities were so lovely. The ambiance was stunning and it had that ultra high end boutique feel...The moment I walked in to my room it smelled so clean and fresh, it was just beyond beautiful (and FLAWLESSLY clean). The staff was so welcoming and helpful! I highly recommend staying here. The location is super central to everything you need. My only little note would be to add robes and slippers :)

Beautiful hotel in the heart of Madrid. The beds were very comfortable, staff was professional and polite, would highly recommend.

Best location

When I made the booking 6 months ago I specifically requested one king bed instead of two separate beds and booked a superior room so paid a bit more to ensure we would have a better room. When arriving they gave me a room with two separate beds, I then went back to reception to ask for a different room, but they said no that they couldn’t do anything for us but wait the next day to see if any room would be free.. the hotel is also next to a night club which is really loud at night and we could hear music and drunk people shouting in the street until late hours. We will not be coming back.

We had a wonderful experience in Madrid. The Room Mate Collection Alba Hotel was beautiful and very comfortable. We were so happy to come back there after a hot day exploring the city. Breakfast was delicious with a lot of variety. The staff were friendly, polite and very helpful. We sank into the comfortable beds and slept deeply. I highly recommend staying here.

Great hotel in a great location. Room was extremely quiet.

Excellent hotel in an outstanding location (barrio de las letras). Prime location near the best tapas and restaurants in Madrid.

We really enjoy staying here and will always return. Rooms are well appointed and extremely clean. Water from the shower has good pressure. I don’t particularly love the waterproof mattress cover - it makes us sweat a lot at night. But pillows were wonderful. It would be great to have four bath towels and add face cloths/towels for the tourists that use them. Otherwise it’s perfect. We love staying in the Arts and Letters barrio and can’t wait to come back!

Perfect location close to everything. We walked everywhere. The bed was wonderful. Staff went out of their way to assist and were friendly. I loved the little balcony but some road noise which I expected.

Enjoyed the stay and staff were excellent

Very clean and the staff was helpful in suggesting dinner options.

Quarto confortável e hotel bem localizado.

We did not try the breakfast

Excellent stay. This was our last leg of vacation so we wanted to go out with a really nice hotel and this didn't disappoint. Great location. The rooms had a steamer to help ensure outfits were ready, coffee and tea stations, well stocked mini fridge, and food on site. The staff was great from the moment we arrived until we said our goodbyes. All around great experience.