I booked the room at the last minute, and seeing the address in the alley made me a little hesitant, but since the hotel was planning to be fully booked, I took a chance and booked there. Surprisingly, the road was wide and easily accessible by car. Check-in was quick, and even though I booked the cheapest room, it was very tidy and exceptionally clean. The elevator was fast, and breakfast was served, although there weren't many options, it was very good for the price. My only suggestion is that the face towels and bath towels weren't new and should be replaced. I'll definitely come back.

The staff are enthusiastic and professional.

The hotel experienced a water outage, affecting guests.

The staff were very friendly, the rooms were clean, and the price was extremely reasonable. It was amazing to finally book a hotel that was truly good, affordable, and high-quality after so long.

The support staff is very enthusiastic.

Clean rooms, enthusiastic care staff

Outstanding customer service, receptionist friendly and professional. Worth the experience for the price paid.

Enthusiastic staff, I forgot something and asked the staff to check and return it quickly.

everything is good. I will book again

I booked a room for my foreign friend, I saw the reviews here were ok so I chose it. But the room was really bad, my friend didn't dare to change into shorts to go to bed :)) The next morning when I asked to clean it, they said yes yes yes, in the afternoon when I asked again, they said yes yes yes, in the evening when I went to the room it was still the same :vv, what's wrong

Chất lượng khách sạn tốt, giá phải chăng, bữa sáng chất lượng. Tuy nhiên, nên thiết kế nhà vệ sinh kín đáo hơn (phòng Family 3 người).

Tuyệt vời. Phòng đẹp, lễ tân thân thiện!

The hotel is clean, the reception is gentle, but it is very far from the central old town area. If you decide to rent a motorbike, you should rent it. Taking a taxi here is tiring.

Fine. I'm not very satisfied with the cleaning process, but everything else is at an acceptable level.

I was late checking in, so you guys helped me move to a nearby hotel. Both hotels are extremely wonderful from the rooms to the receptionists. I will definitely stop by Nature and Western Hotel to stay next time. I love Hanoi

The room was a bit small and was upgraded to room class, but I didn't like the bed because it was a single bed put together so I slept in the middle. Air conditioner sometimes cool sometimes not. But the staff is enthusiastic. The cleaning ladies are very funny

Great, enthusiastic staff, breakfast is not much but delicious, clean, airy, spacious room.

Phòng đep, nhân viên nhiệt tình

The hotel staff is not friendly, does not have a gentle attitude or does not support customers enthusiastically, my family had a bad experience.

The location is quite easy to find, the room is comfortable, the breakfast is not too much but relatively delicious, the staff is pleasant, everything is very stable compared to the price. Check in, check out quickly. Very pleased.