6.9
Pleasant
From 63 reviews
Provided by travelers on
Cleanliness

6.8

Room Comfort

6.8

Meal

6.9

Location

7.2

Service and Facilites

6.5

People often mention about Apatel Mediterania Marina Ancol Residence
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Distance to City Center (2)
Surroundings (1)
Accessibility (1)
Staff Friendliness (1)
Check-in/out Time (1)
Room Space (1)
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Traveler Reviews Apatel Mediterania Marina Ancol Residence

Number of reviews per page
20
40
Customer reviews
Grace M. A.
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Transit
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8.0
/10
Reviewed 2 day(s) ago
There is a small kitchen to simply heat up food, but it is not very clean, there are small cockroaches walking around the kitchen and the sofa in front of the TV. The 300 thousand deposit was not returned in full, but was deducted by 2,500 transfer fees.
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A***i
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Leisure
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9.4
/10
Reviewed 13 week(s) ago
The hotel staff was very helpful during the key collection process, access to the city was close and very close to Ancol.
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A***i
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8.8
/10
Reviewed 25 week(s) ago
Excellent
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3 people find it helpful
Himmatul M.
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6.0
/10
Reviewed 87 week(s) ago
Uncomfortable, the exhaust sound is noisy, the bathroom floor is not clean, the service is expensive, the stove smells of gas, limited plugs.
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5 people find it helpful
Adit B.
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4.8
/10
Reviewed 97 week(s) ago
Sangat kotor dan tak sesuai gambar.
6 people find it helpful
Accommodation's Reply
14 Aug 2023
Hello sis Muhammad Aditya, thank you for staying at Apatel. Sorry for the inconvenience during your stay, we will re-evaluate and improve the quality of our service. Thank You.
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Christian L. H.
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5.1
/10
Reviewed 98 week(s) ago
Pelayanan terburuk yang pernah saya terima. Sebelum check in saya sudah kontak pengurus apartemen akan tetapi mereka tidak memberikan informasi yang lengkap. Alahasil hari h kita harus bingung tower yang mana unit yang mana? Plus ada deposit 300rb yang dimana akan dikembalikan setelah 7 hari kita check out. Aturan macam apa itu. Sofa sudah robek-robek; Tidak ada air panas. Di foto ada gambar kolam renang nyatanya access card tidak bisa ke lantai tempat kolam renang bersama. Tidak ada wifi.
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10 people find it helpful
Accommodation's Reply
25 Jul 2023
Hello sis Christian, thank you for staying at Apatel. Sorry for the inconvenience during your stay, we will evaluate and improve the quality of our service and units again. We have listed the deposit and other facilities according to the property page, sis. Thank You.
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Fembiarta B.
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6.1
/10
Reviewed 137 week(s) ago
1. Menunggu setengah jam lebih untuk nunggu yang bawa kunci (padahal udah janjian jamnya) plus udah jam 4 lewat. 2. Air galon habis dan tidak ada itikad mengganti, malah alasannya karena pemegang kunci sudah banyak schedule malah aku disuruh beli di minimarket. Bukan soal uang, tapi soal etika.
27 people find it helpful
Windri W.
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4.8
/10
Reviewed 168 week(s) ago
Be careful for those who want to stay here. There is only the option of paying at check-in later, you will be asked to pay for the room again + deposit only cash via transfer! Later there will be someone else to deliver the keys, the schedule is arbitrary, he also initially asks when he wants to be delivered, in the end, it's all with the others. The funny thing is that when you pay to Traveloka, it is a guarantee or a fine if you don't stay overnight which will be returned 5 working days, the deposit is returned by the hotel 7 working days. Staying here is like saving a stock without interest.
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66 people find it helpful
Tio
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4.8
/10
Reviewed 178 week(s) ago
Management is not clear. Be careful who wants to stay here, because later you will be asked to pay a transfer of the room price + a 300 thousand deposit to a different account number than the one listed in the hotel description. Better watch out for scams.
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43 people find it helpful
Lim S. F.
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5.1
/10
Reviewed 187 week(s) ago
Dirty room, lots of cockroaches, broken shower, musty smelling room.
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8 people find it helpful
VICY ARATUA PARLAMBUTAN
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5.1
/10
Reviewed 207 week(s) ago
Tempatnya kotor, sprei dan selimut tidak diganti, kotor, banyak bercak dan rambut di kasur. Tempat sampah juga tidak di bersihkan, ruangan tidak nyaman, dan pengembalian deposit lama dan ribet.
14 people find it helpful
Dadan
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9.7
/10
Reviewed 210 week(s) ago
The unit has a balcony. So you can enjoy the beach view of Jakarta
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10 people find it helpful
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heni p.
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8.5
/10
Reviewed 281 week(s) ago
I feel happy to be staying here because the location is so close to Dufan. And it feels like at home you can cook by yourself, thanks to the Mediterranean apatel.
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29 people find it helpful
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