Overall Ratings & Reviews Grand Mutiara Hotel Puncak

The hotel staff is friendly, the room is spacious, the hotel area is spacious, the atmosphere is comfortable. Only the Wi-Fi is difficult to access. Other than that it's ok.

friendly staff, very helpful with the check in and check out process, the atmosphere around the inn is very good, not noisy with vehicles because the location is a bit in an alley but not far. Large parking area and can park right in front of the room

everything is okay, very good and nice, but unfortunately I got a room where the toilet water was leaking, but not the dirty water from below.

The staff is friendly, the water went out but was immediately responded to and repaired so it came back on quickly, the parking lot is spacious, there is a swimming pool and the rooms are quite clean.

The hotel staff is friendly, the room is comfortable even though I ordered a king size bed but it turned out to be a twin bed. 😂 At night the bathroom water was off and didn't come out at all, when it was turned on the water heater didn't work.

The hotel staff is very competent, kind and helpful, I who had a problem with check-in hours was also helped well, then when there was a problem with the room, they were given a good solution too, Friendly and polite and ready to help, the room is also neat, clean all the facilities function well. It's a shame the cafe around is not open 24 hours to see the sunrise but for lodging it's very okay!

the hotel is nice and strategic. the service is friendly.

friendly and good service, not far from the highway and very easy access

comfortable, friendly staff & close to snacks ... the car's exterior was also clean in the morning, it looks like it was washed by the hotel ... it's definitely recommended when you want to go up but it's open and closed

At first I was annoyed, I got a jasmine room in the hallway (not too stuffy) even though I saw the front room in the front yard of the car park on YouTube after negotiating with the kind staff, I was upgraded to a triple room clean pool even though it's not too big lots of snack vendors inside and in front of the hotel gallon water is provided in every corner triple room with LED TV hot water terrace with benches and tables for drinking coffee next come here again with a group thanx kaka gemoy who has informed me about the triple room 20 checked in on April 2, 2025

Quite good staff and friendly. There is a swimming pool. Thank you for the service. Great.

exciting and not far from tourist attractions and the hotel is located inside so it's not on the side of the road and makes it comfortable, not on a busy highway

the staff is friendly. the room is quite good for the price of 260 thousand. but it seems like the cleaning is not complete.. there are still spider webs under the table.. the swimming pool is a bit shabby.. no electric kettle.. the facilities are only given 2 medium bottles of mineral water, 2 bars of soap, 2 towels. thank God, thank you

Good service, friendly staff, okay rooms, only the wifi network is not good in the room, otherwise it is suitable for families

The staff are all friendly, easy access from the main road, close to Indomaret, very affordable prices.

The hotel staff are all friendly..even though there is no breakfast at the hotel, there are many traders who come...it's quite good. If you want to look for food, it's also close by. It's quite satisfying to stay here

very good top

The hotel staff is very friendly, when there is a complaint they immediately respond quickly to resolve it.

I've been back here many times! The rooms are clean and the staff are all friendly.

Good service but cleanliness needs to be improved, or add insect repellent in the room so there are no ants and other insects