The AC is not cold, the network is not good, there are gaps in the windows, blurry for the 2nd floor, otherwise it's good.. Thank you.

The only problem is the room AC is not cold, on the 2nd floor please upgrade so we don't get too hot and the blurry window has a gap so you can see from outside, and the Wi-Fi can't get the code and the network lags, otherwise it's good!! Thank you.

Very comfortable, clean, and satisfactory service.

The hotel staff was friendly, and everything from the front desk to the room was impressive. We've stayed at every hotel, but Horizon was so comfortable that we wanted to come back again. Keep up the good work and keep up the good work!

The room is hot because the AC is broken.

Clean and tidy. The hotel staff are helpful. Strategic location and the food is delicious.

Fast and friendly receptionist service, safe and affordable 😇🙏

The hotel staff service is very friendly, even when we ordered food at 2 am they still served us 😇

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The hotel smells nice and is very clean, the staff are very friendly and provide excellent service.

Always upgraded the room, the last time I stayed I was upgraded to a family room which was twice the price of my booking... Awesome... Thank you for the extraordinary service.

Good enough for King City access.

There were no towels in the bathroom. The operator answered that yesterday's room was fully booked, so there were no towels in the room. We waited almost an hour for them to be delivered. Housekeeping confirmed that towels had to be requested. Hahaha, what a funny chain hotel.

Staff response was excellent at checkout.

The service was very friendly, the rooms were clean and spacious, and the amenities were very complete. Check-in and check-out were also very fast. Highly recommended for family vacations.

The service was very friendly, the rooms were clean and spacious, and the amenities were very complete. Check-in and check-out were also very fast. Highly recommended.

The service was very friendly, the rooms were clean and spacious, and the amenities were very complete. Check-in and check-out were also very fast. Highly recommended.

Actually, I've said this many times, but this time I have to write. The hotel's atmosphere is good, the service and facilities. But the room? The room was terrible, the AC wasn't cold, not cold at all. My husband and I woke up with our pillows wet from sweat. The room was so cramped, we couldn't walk or do anything in the room because it was cramped, haha, we couldn't move the chair. When the door was opened, it wouldn't stick to the wall. I've called the reception twice and called housekeeping once before they even answered it... And this is the second time I've stayed at that hotel and it's always the same. I don't know which room is more expensive, right? Because the three times I've stayed in a room that costs Rp. 560,000 per night plus a Rp. 50,000 key deposit, so it's around Rp. 600,000. Haha. If it's Rp. 600,000, I recommend you go to the FOX Paldam hotel in Jayapura... it's more within your budget. 🙏🏽🙏🏽🙏🏽 Sorry, sorry… but I have to be honest so I can fix it.

The staff is very friendly, the area is also clean.

Comfortable and clean, close to restaurants and other places.