Overall Ratings & Reviews Sofitel Bahrain Zallaq Thalassa Sea & Spa

Loved the experience. We had a blast

Good

Lovely hotel and great staff, the beach area is small but ok. We really enjoyed the Greek restaurant and the live entertainment and greek dancing. The Indian restaurant looks beautiful , the service was good but the food wasn't great. We'd definitely stay at the Sofitel again.

Dining options are great but a little bit expensive. The place is good for family with kids not couples nor people who want to relax

Team did a great job setting up the room. However on arrival since brunch shares the same lobby as check in the noise is awful as a check in experience. The room is noce however as a suite there are no plugs in the bedroom. No USB ports which is odd. The bathroom amenities for a suite are missing so you have to call and they are visibly the cheapest they could find. No bubble bath availabile so dont ask. The room as I said was nice, not excellent and i have certainly stayed at better suites. But the team were lovely and did a great job making us feel welcome.

The pool was not clear

The staff are wonderful!! So welcoming! The Italian and Greek restaurants were lovely.. especially the Greek restaurant that had live music and dancing!!

This is a beautiful hotel, and is probably lovely to stay at when it's not a building site. I was told that the club lounge was unavailable due to renovations, but not that whole floors were being remodelled. The construction noise was constant and pervasive.

Rooms are very nice and clean

Rooms are of a very good size. Very nice bathroom and in good condition. Unfortunately there were some issues with the booking. Whilst I booked a room for 2 adults and a 5 year old (age was clearly stated) and paid 350£ for bed and breakfast for one night, we were informed when arrived at the hotel that if we require a bed for our child that there will be an extra charge of about 30 quid or if we wanted a free baby cot. Again the room was for 2 adults plus one child and there was only one king size bed. No couch no nothing for a child to sleep. When I contacted hotels.com they told me oh yes you need to pay extra £30 for a childs bed which is so bizarre since the room we booked was for 2 adults and 1 child. In addition, the room didn't have enough towels or enough toiletries to cover the needs of 3 people. Service at the restaurant was outstanding, very attentive. The hotel has a very nice swimming pool and the beach is private and very clean.

Hotel is in a lovely setting on the beach but is masquerading as a 5 star hotel. We were staying as a family for a winter sun break, whilst we were there the hotel was hosting a big wedding over many days. The noise level from this was completely unacceptable on many occasions (stacks of speakers and very loud music), public areas of the hotel monopolised, set up taking place at night causing sleep disturbance and hotel staff generally prioritising the wedding. Mattresses on Sun loungers were shabby as were many pool towels. No service at pool bar. Service at Breakfast very hit and miss. Friday brunch also very loud, disturbing attempts at relaxing by the pool. Really feels like the hotel prioritises making money over guest satisfaction. Club Millesime was good, great service from Hanna and Michelle.

We stay at this hotel every October. This year we noticed a big difference and not in a good way. Every day we had to ask for towels as they’d clean the room and then not leave any towels. We’d then be given 2 towels for 4 of us! Not a major issue but inconvenient having to constantly ask and wait for them to be brought to us. Also, things in the room didn’t work (hair dryer and shaving socket). There was a wedding during our stay, again this isn’t a problem as it quite nice watching what’s going on but the set up took away a section of the pool area and the DJ and music were ridiculously loud, not very relaxing for guests who weren’t part of the wedding. It won’t put us off staying again as we love the area but the standards do need to be improved.

Good place

Love the property. Feels like a resort. Perfect weekend get away…. But be prepared to spend some $$$$

Amazing hotel properties with 5 Star treatment

It was a fantastic facilities and stay, enjoyed the atmosphere, and staff, however, the rooms were not very clean, also noted some blood sports on bed sheets

Excellent

The treatment at the reception was bad arrived at eight evening The reception man said wate the room not ready The room sevice workers were Disgusting

I would highly recommend this place, it's an amazing hotel with amazing staff. Will visit again

We stayed at SOFITEL as a family and we unfortunately experienced several hiccups: -We had clearly booked a room for 4 people, yet the room did not have enough beds to accommodate us all. We were given a cot, which was barely fit for our 2 year old, and we were CLEARLY told by the hotel staff, that they expect us to accommodate our 5 year old in our bed in a rude manner. With no efforts whatsoever in making a bed available for him. -We were told we were upgraded, yet the room simply matched our booking. -The lifeguards by the kids' pool were constantly using their phones and wearing earphones, raising great concerns for our kids' safety. -We asked for beach towels, which came about an hour late. This made it quite inconvenient for us to make sure our kids were not freezing when they came out of water. -Inside the room, the light on top of the toilet mirror loosened and fell on my wife's head. We called the reception, they sent a technician to fix it, who also left the toilet in great mess afterwards. -On a peak, Eid break, the resort had chosen to use very toxic paint to paint and maintain the roads leading to the pools. -Worst part of all was, upon checkout we discussed all our concerns with the Guest Relations officer on April 27th, whose simple answer was to us: I am not aware of all this, and I will have to investigate. It is quite sad that the resort's beauty does not match its terrible service, and that we truly did not get value for our money.