Overall Ratings & Reviews Al Falaj Hotel

One of the best place to stay in Ruwi,Oman.Good service and great hotel in all aspects. Thanks KG

This hotel is in the suburbs so there is nothing to do close by. The price was great and the room was spacious

Excellent front desk staff. Very rude security personnel with guests.

A great hotel to explore Muscat from. Good facilitie and reasonable price.

Very comfortable and obliging staff

We’ve just returned from our second holiday at the Al Falaj hotel and we’re about to book a third. Why? Let’s start with the simple things: delicious food (and so much of it), great rooms, comfortable beds, amazing gym, gorgeous swimming pool, always clean and tidy, and well located for exploring Muscat and the surroundings. But… other hotels could claim the same. Let’s talk about the things are much harder to reproduce. The culture is everywhere; there’s not a single member of staff who doesn’t greet you with a smile: not a ‘it’s my job’ smile but a smile that makes you feel like a friend. There was never a time at Al Falaj at which we felt like a customer – we always felt like guests in the true sense of the word. Think about that. There are hotels in every city that are clean, comfortable and have plenty of amenities but, once you get past the lobby, you could be anywhere. They’re a repeated formula. At Al Falaj you feel like you’re in the best of Oman: the wonderful diversity of people, the hospitality, and the overriding sense of welcome that make the country what it is. At this hotel, there is no doubt about where you are. That comes from culture. It comes from an attention to detail that’s been a part of the place for decades. How do I know this? Because the owner walks around; because he joined us for supper; because he cares. And his care and warmth is reflected in every minute with every member of staff. …and that’s why we’re going back.

Its front desk staff is excellent and cordial.

Nice hotel, excellent staff, clean room, good AC, I was in deluxe room good swimming pool, and gam

Very hotel looking rooms and conditions. Not impressed with it at all. Can be avoided. The rooms are also small and the noise travels across. I could hear people throughout the stay.

The hotel has very good staff's with great service. Room are clean and the bathroom is beautiful. We didn't try the breakfast but it looked. Gym and pool is nice and clean. We found the location very convenient since we were attending evening ceremonies at the Krishna Temple. Highly recommended this hotel with good rates.

The hotel is clean but they don't have soundproof rooms which was noisy to me at sleeping time.. Front desk staff unfortunately they are not professional at all.

The Hotel is good and there are no complaints about any services, Room sizes, Toilets, and the Bed was very good and well maintained and comfy. The only flaw which could be completed is the corridor look, the old-fashioned wooden cladding looks much outdated and dark in corridors. Rest was amazing breakfast, gym and pools area were great with reasonable rates they offer. Highly recommended!!!

I really like this hotel (my 5th stay there). Staff is friendly. Rooms are great ( recommend deluxe room). Now with the covid the dinner is on a set menu, but everything is good.

Housekeeping was the bugaboo. My room was not cleaned by 2PM and when I requested it, I noticed that althoughI requested my sheets to be changed they were not. Since I got back in late and needed to get ready for the next day I did not place another request. Hotel has a lot going for it. Service is excellent other than housekeeping. Breakfast buffet is good. Pool is lovely.

staff made us feel welcome as we regular guests at the hotel

friendly staff felt welcome when we entered the hotel

Propert does not recogise regular clients and requests never kept in mind at check in time.

Superb Hotel, complete value for money, the facilities are great.

The location of the hotel is very convenient if you'd like to be close to some attractions in Muscat. The price was unbeatable compared the many hotels in the area if you're not expecting to stay in a beach hotel with all the facilities. It was a good experience overall.

A single night business trip in November 2019. The hotel is really good value for money, the service is excellent, the food was of a really good standard. The hotel is a bit out of the way and I guess the price reflects the location. The room was of a good standard, the wifi was ok but dropped out from time to time eating breakfast by the pool was very pleasant.