Overall Ratings & Reviews Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only

The resort could do with a little upgrade but, it was ok. The food was terrible, they need better cooks.

I like the overall stay a lot. Only thing is the room service food was cold everytime we ordered and it arrived

I will was extremely disappointed. I have stayed here before but never again. I woild not consider this a "luxury " resorts. Our room was out dated, leaked paint into our swim up pool which one fixed and the third night the ceiling in the room leaked water and our floor wae dangerously wet. Guess services was no help

We stayed at Hideaway at Royalton Negril. It was perfect for us. The food was exceptional. Staff were friendly and helpful. The entertainment was good. It's located on a point so on the beach it was only people who were staying at Royalton allowed. There was no cross traffic from other resorts or locals trying to sell stuff. I felt completely comfortable leaving our items on our lounge chairs for extended periods of time while we ate, swam or whatever. What I really like was it had a mix of nice sandy beach and rocky shore so the beach sitting/ocean floating was great but also, the snorkeling was fantastic. I saw live conch for the first time, many starfish, different color sea urchins and tons of fish I couldn't begin to identify.

The beach is great.

The property has a scenic view of the sea and mountains that is calming and refreshing. From our room we were able to observe both sunrise and sunset. They also appear to be respective of the environment

No bananas, no limes, no mint, no cranberry juice, no 7up. We asked fir 4 different drinks and they had none, so finally just asked for a rum and 7...NOPE...NO 7UP. We just laughed. They had no booze at half the bars. They mixed up online dinner reservations every night, so then they tell you to ho to buffet. It is truly unbelievable. I spent my hard earned money . I will never return to this resort that must be going under. Room was beautiful and view was nice but everything else was very very poor.

For a property advertised as a luxury experience, this was certainly a let down. Considering the price of almost 900 dollars per night, the cost did not match the services provided. For starters, the cleanliness of the room was terrible. The room had a moldy smell that lingered, there was hair all over the room that clearly did not belong to me, and we saw roaches in our room twice during our 5-day stay. Dining options were just average, nothing memorable. The entertainment and access to the beach were by far the only two things about this property that I enjoyed. I’ve stayed at several high end hotels and some all-inclusive, and this by far was the worst. Not worth the money at all

Enjoyed my stay while I help their friends celebrate her birthday

My daughter and I enjoyed our stay very much. The staff were all friendly and courteous. The room was beautiful. The food in the buffet was very good. The beaches were beautifully maintained. My only complaint would be the restaurants: - was difficult to get a reservation. - the food in the steak restaurant was awful. - the Tex Mex restaurant was closed but we were not notified and then had to scramble to get in elsewhere. - the wine and champagne were terrible and I had to pay to get a decent bottle Having said that, I would still recommend this resort.

Really luxury hotel for staying in and enjoy the Caribbean beach

I love that my swim out was directly accessible to the bar. I would always try to get room 8025!!!

Upon arriving in Room 8026, which ia a swimout room, I immediately noticed a strong mildew and mold odor, likely caused by water damage in the room. After notifying the front desk, a staff member was sent to spray a product in the room, but unfortunately, this only intensified the odor. The unpleasant smell persisted throughout my entire stay, making the room uncomfortable and negatively impacting my experience. Additionally, I had specifically booked a room with a king-sized bed, but upon arrival, I was given a room with two queen-sized beds. As a result, my husband and I were forced to sleep in separate beds, which was far from ideal. I understand that a king-sized bed became available later during my stay, and while I was initially told that I would be moved, this did not occur. Instead, the available king room was offered to another guest in my party, who was relocated from a swim-up room to a balcony room—an accommodation they did not pay for. In turn, we sacrificed our room and gave it to them to avoid further inconvenience, which left us in separate beds for the remainder of our stay. While I appreciate the gesture of offering us a dinner on the beach as compensation for the bedding issue, the value of this offer was limited. As an all-inclusive resort guest, meals and drinks were already included in our package, so the dinner did not provide meaningful compensation. This experience did not meet the expectations I had for a relaxing and enjoyable vacation.

My husband and I really enjoyed the Royalton Hideaway Negril. The staff was super friendly. The entertainment was Amazing and the food was delicious.

Staff was on Strike during my stay october 21-24. Very limited services, only the buffet was available until my last night, the air in my room didn't work, didn't get moved until the last night.

We really enjoyed our stay. Hideaway was a great way to relax and enjoy the Jamaican vibe. We were dropped off at the Royalton lobby, and quickly whisked away to the Hideaway lobby and checked in. Immediately handed a refreshing drink while our paperwork was pulled up and completed. We were provided our room-key bracelets and taken to our room. Our swim up room was our favorite treat. We were able to swim from our room right to the swim up bar. The Hideaway pool was a great way to break the heat mid day. The room was beautiful, with a soaking jet tub and a double rain fall shower, and his and her sinks. We utilized the closet and little vault (super easy to use). The mini fridge was restocked daily, ensuring we had two varieties of Coke products, lots of water, and two Red Stripe. The bed was really comfortable, although the bedding seems to hold humidity when you or housekeeping shut off the AC. I highly recommend running AC to help keep the room dry and to provide relief from the humidity mid day and before sleeping. We didn’t really use the TV other than to review the accommodations. The restaurants were pretty good. Our favorite was Calypso by a long shot. We had had high hopes for a few of the others, but they the food was just slightly better than OK. I tried steak at 3 of the restaurants, but was disappointed by “doneness”. I had had two near “blue-rear” and one “well done” delivered when “medium-rare” was requested. Sides and drinks were spot on.

The staff at the Hideaway was truly exceptional and went above and beyond to assist me, especially after my incident within their control—they truly deserve recognition and even a raise for their hard work. However, there were a few aspects that could be improved. During my five-day stay, construction workers were frequently blocking the entryway to the dining area, which made it difficult to navigate. As for the food, it was disappointing and reminded me of cruise fare. Even when dining at the specialty restaurants, the menu seemed to mirror what was available in the main hall where no reservations were required. This felt redundant and took away from the experience.

Great service

The property was so beautiful and the staffs was so nice to us and both food and drinks was satisfying it worth’s the stay I had a great experience which left us with great memories

Strike on my wife's BIRTHDAY AND ANNIVERSARY IN ONE. YOU ALL MUST BE DAMN CRAZY. PLUS NOOOO FOOD TO EAT, NO ROOM SERVICES, NOT EVEN WATER TO TAKE MY HEART MEDICATION. I NEED MAJOR COMPENSATION IMMEDIATELY. I NEED MY EVERY DOLLAR REFUNDED TO ME IMMEDIATELY. ANTHONY SIMPSON # 8763727712