Staff is really nice and speak good English, the room is comfortable and the hotel is located in the main street and close to restaurants, stores and supermarkets.

Wonderful staff❗️Everyone is pleasant, friendly, and have a desire to serve. This is a reasonable “price performer” in a most walkable area. It’s not a luxury resort, but it fit my needs. I was able to find a nearby driver/guide (Johnston) for a fun day trip. Great❗️ I will soon conclude my stay at Rose’s on-site massage spa.

The hotel’s location is exceptionally excellent 5 stars for that. It is literally walking distance to cafes stores and restaurants. Within the heart of town. The staff was absolutely 5 stars. Professional, knowledgeable, courteous and helpful. Ms. Belle Ruby Ann and Kate went beyond excellence when it came to customer service. Thank you for making my stay a very enjoyable and memorable experience Will most definitely come back to this hotel. The price too played such a great part in picking this hotel. The rooms and front desk area were super clean. Very grateful for that. There was a convience store that closes at midnight right next to the hotel. Airport transfer pickup service was excellent. Overall I give this hotel 5 stars and will most definitely come back to it.

I REALLY LIKE THE SERVICES THEY GIVEN TO US.

It is in downtown

Was good

Excellent staff

Good location but definite 2 star ... cold a/c , cheap mattress

The room we stayed was very wide and enough room. The hotel was close to WCTC which is the center of the city. So it's very convenient for shopping and also eating.

I made a reservation at West Plaza Downtown and they took me to a totally different hotel - West Plaza Desekel. It's the same chain but not the same hotel. I arrived with a group and was not able to stay in the same hotel as everyone else. Desekel was a dump and off the main street that I was supposed to be on. Don't stay here.

great location; friendly, helpful staff

Ad says satellite TV** But in the standard room you get only 3 channels which are not English, this should be mention in there ad. For much more money and In the deluxe suite you get cable with lots of channels. With no TV and no in room internet service you can find better hotels

Hotel is located in a good access to all kind of restaurant. Staff are all kind and helpful.

Only downside was spotty wifi in room

The Hotel is OK (Old type hotel) but looking at the condition of the rooms are OK but need to be redone to upgrade it a little in comparison to the hotel hotels in Koror Palau. Statts' are friendly but need to learn more about customer servicing. Parking lot rated from (1 to 10) is 3. less than 10 parking lot available at this Hotel. Their tax rate is 12% for the total amount billed me so Palau has the highest rate of hotel sales tax. No restaurant at this hotel.

Clean hotel in the middle of town with basic facilities. Restaurants within easy walking distance.

Location was very cinviniant for tourist this hotel.

Great staff and price was great. The room were cleaned daily and the staff was there to help out on everything. The only thing I found that I feel everybody wants is free cable in the rooms to keep up with world events. One other thing is WiFi you need to beable to connect this in the rooms. Hotel location great and lots of place to eat in walking distance. The AC all I can say is Wow.

good

不満というか不便なのはティッシュボックスが無いくらいです！ 周辺にレストラン、モール、コンビニもあるので、流しのタクシーがいないパラオでも、ここなら徒歩圏内ですべてオッケーです！ たぶん、ダイビングで来られる方が多いと思うので、室内に物を干すためのハンガーがもうちょいほしいですね！