Magnifique hôtel. Nous avons testé le service “ concierge”. Il a résolut nos problèmes de billets d avions en appelant plusieurs fois l Europe, sans frais pour nous. Nous avons demandé deux espresso en chambre, on nous à installé une machine Nespresso avec capsules à volonté. Le breakfast est TOP ! Le repas dans restaurant TOP ! Les employés ont le sourire. Le fitness est moderne avec Patrick le coach qui donne de super conseils. Service limousine pour l aéroport. Sauna, aman, piscine… literie top… rapport qualité/prix imbattable. Vous l avez compris, on vous le recommande fortement.

Staff were very good, hotel is very impressive. Alas, the noise from the traffic is loud, the rooms would benefit from a significant upgrade to the double-glazed patio doors to the balconies, if I stayed again, then I would book a smaller room facing away from the expressway.

Exceptional

From the moment I arrived at Villa Rosa Kempinski Nairobi, I was met with warm smiles and top-notch professionalism. A special shout-out to Judith, Cynthia, John, and Irene at the front desk — always courteous, efficient, and genuinely caring. You made check-in and check-out seamless. To the restaurant team — Basweti, Christine, Catherine, Sylvia, and Meshack — thank you for your outstanding service and attention to detail. Each meal was beautifully presented and served with heart. And to Moses, Alvin, and the security and room-service team, your quiet vigilance and kindness did not go unnoticed. I felt completely safe and cared for throughout my stay. This is more than a five-star hotel — it’s a home of excellence. Highly recommended! 🌟🌹

Good staff especially the breakfast staff services by Regan, Marion, MarryAnne, the omelet cheff...thumbs up!

Spa wasn’t bad . Nice breakfast and room was very clean

Everything was great. Good value for money.

Fantastic 5* experience. The staff was wonderful

The customer service at this property is top tier!!

The hotel

Beautiful hotel. We only stayed a few nights but it was extremely comfortable. Staff is wonderful.

We had an exceptional stay as always. Thank you!

The hotel is amazing!

Excellent! Easily one of the nicest hotel properties I have stayed in. We were impressed by the design, food & kind staff who went above and beyond to ensure we had a wonderful stay.

Very friendly staff interaction. Great breakfast.

I enjoyed my stay at the hotel. Clean hotel room nice environment. They also could go park my car for me and bring it up when i needed it!

Staff at this place are amazing

Great all across the board

My stay at Villa Rosa Kempinski was excellent. I can't speak highly enough. The service was spectacular, fast, efficient, friendly on all fronts including front desk, room service, housekeeping, everything. All calls to guest services were answered promptly as were calls to order room service. The staff is beyond excellent. HIGHLY recommend.

Staff were wonderful. Loved the pool