Overall Ratings & Reviews Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

Great hotel.

Elevator out of service and room service very slow.

Rooms were clean and spacious. Food was excellent. Staff was friendly and helpful. Beach was walkable and safe, with security checking on people walking.

Great food, very understaffed and overworked staff. Not enough food, always ran out of selections very early in the day and night. Nightly entertainment was the worst I’ve seen on a resort, very low budget, terrible sound equipment. Royalton needs to do much better to compete with other resorts, it’s apparent that Management is restricting the food quantity and cheating out on the entertainment.

Overall I enjoyed my stay at the Royalton. Pros were definitely the food, beach and convenience of the smaller resort. I was very disappointed in the lack of friendliness in the staff. They were moody and quite unhelpful most times. We would call to have towels or water replaced in our room and they would never show up. There were certain areas of the resort that were not well maintained and looked dirty and unkept. Also the walls are very thin and conversations can easily be heard from one room to the next. I would recommend this resort, however you should keep in mind that there are some flaws if you are someone who has higher standards.

we did diamond club and our butlers were fantastic

We would NOT recommend coming to this resort. The first day the water didn’t work and they didn’t have an estimate of when it would be back, so we were left without water for showering, toileting, washing our hands or anything all day! It was awful! The room had a bad “rotten egg” smell and it was clear that the room was dirty. The elevators were extremely slow and there were only two. The resort is advertised as an “all inclusive” resort, but we had difficulty getting reservations for dining and when we did (2/4 nights after asking multiple times), we were forced to get certain dishes and it took over two hours to get our food. The food at the buffet was ok, but the taste was just off and not good. Overall terrible experience with dining and food. The only good thing about this resort is the pool area and staff members. I will never be coming back to Royalton.

I liked the service provided at the pool and lobby bars. The pool was nice but there were many things that I did not like. There was Difficulty getting into the restaurants within the resort, said we can reserve tables between 8am - 3pm but would not work. Although it’s rated as all inclusive restaurants limit food. First night stay there were plumbing issues, the water was shut off, could not use the sink, flush the toilet, or shower the whole day. The rooms are not updated. Took almost 3 hours to get an excursion where we had only 1 hour participating in the activity rather than getting the full 3 hours, we had to rush, they did not offer compensation or even partial refund. Lack of communication between the resort and customer. Overall, would not go back or recommend.

Room service is not 24 hours although they promote 24 hours

Our room had a water leakage from the roof and they did not change our room because the property was overbooked. My daughter slipped because there was water on the floor, and got hurt. The staff did not do anything about it.

I love that it was family oriented and it gives the whole family a fun full experience of what an all inclusive resort should be. The rooms were clean and comfortable. It felt like home. Most staff were friendly and helpful. Overall the stay was great.

Room service menu was limited and you have to wake up early to make a reservation for dinner. The app doesn’t allow you to make more than 1 reservation in a day. The buffet had a great variety of food and the servers were excellent. It was hard to get a towel after 3pm.

Staff was very friendly and very nice rooms

Awesome stay

Safe and beautiful place to enjoy you vacation.

The staff made our day wonderful. We will be back.

Everything is perfect, No complain

Was a very nice stay. Food options and drinks could be better though.

Excellent

The hotel is beautiful and the people working there are is the best very friendly and helpful...definitely will return numerous times