Dear Ms. Sumadee, Thank you for your positive review of Mercure Makassar Nexa Pettarani! We are delighted to hear that you were satisfied with our service. We strive to provide comfortable and pleasant stays for all our guests, and we are very pleased that we met your expectations. We especially appreciate your compliments on our friendly and professional staff. We will continue to strive to maintain high standards and provide the best service to all our guests. Thank you again for your review, and we hope to welcome you back to Mercure Makassar Nexa Pettarani in the future. We will continuously strive to provide even better accommodations. Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, We sincerely apologize for the inconvenience you experienced during your recent stay at Mercure Makassar Nexa Pettarani. We regret the shortcomings in the maintenance of your room and bathroom, particularly the ventilation system, and apologize for the inconvenience this caused. We are sorry that we were unable to provide a satisfactory response despite two requests for repairs. We apologize for the inconvenience and will begin immediate repairs to the bathroom ventilation system. We will do our best to accommodate all your requests, including your request for a smoking room. We will contact you directly to resolve any compensation issues. Once again, we apologize for the inconvenience and look forward to welcoming you back to Mercure Makassar Nexa Pettarani. Thank you. Respectfully, General Manager, Wayu Nursek Vijayanti

Dear Valued Guest, Thank you for your positive review of Mercure Makassar Nexa Pettarani. We are delighted to hear that our hotel staff are friendly and the accommodations are comfortable, making it ideal for families and making you feel at home. We strive to create a friendly atmosphere and make all our guests feel at home. Thank you for your compliments and we hope to welcome you back to Mercure Makassar Nexa Pettarani again. Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Mr. Dedi, Thank you for choosing Mercure Makassar Niksa Petarani Hotel. We are delighted that you appreciate our excellent location and convenient transportation. We are committed to providing the utmost comfort and satisfaction to all our guests. We thank you for your continued support and encouragement. We hope to welcome you back again soon. Sincerely, General Manager, Vayu Nasega Vijayanti

Dear Valued Guest, Thank you for choosing Mercure Makassar Nexa Pettarani. We are delighted that you enjoyed your stay. Your satisfaction is always our top priority, and we strive to provide you with a memorable experience. We are pleased that you chose Mercure Makassar Nexa Pettarani and we hope to welcome you back soon. Sincerely, General Manager, Wahyu Nursek Wijayanti

Dear Valued Guest, Thank you for choosing to stay at Mercure Makassar Nexa Pettarani. We are delighted that you were satisfied with our services. Our entire team is committed to providing the best possible service and will strive to maintain this high standard in the future. Thank you for choosing to stay with us again on your next visit to Makassar. We hope to welcome you back soon. Thank you once again. Sincerely, General Manager, Wahyu Naska Wijayanti

Dear Valued Guest, Thank you for your positive review of Mercure Makassar Nexa Pettarani! We are delighted that you were satisfied with our service. We strive to provide all our guests with a comfortable and pleasant stay, and we are pleased that we were able to meet your expectations. We greatly appreciate your compliments on our friendly and professional staff. We will continue to strive to maintain high standards and provide the best possible service to all our guests. Thank you again for your review, and we hope to welcome you back to Mercure Makassar Nexa Pettarani in the future. We will always do our best to provide an even better stay. Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, Thank you for your feedback regarding Mercure Makassar Nexa Pettarani! We are delighted to hear that our hotel is conveniently located near many attractions and excellent dining options. We are committed to providing the best service and ensuring your satisfaction throughout your stay. We are pleased to hear that you were comfortable and satisfied with the hotel's location. We hope you had a wonderful time and we look forward to welcoming you back to Mercure Makassar Nexa Pettarani again! Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Mr. Ratih A., We sincerely apologize for the inconvenience you experienced during your stay at Mercure Makassar Nexa Pettarani. We are deeply regretful that you detected cigarette odor in your room. We strive our best to maintain the cleanliness and comfort of our rooms. We have noted your complaint and will take immediate action to ensure your room is free of cigarette odor. We will conduct further investigation to determine the cause of the odor and take preventative measures to avoid recurrence in the future. Thank you for your feedback, and we look forward to welcoming you back to Mercure Makassar Nexa Pettarani with an even better experience. Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, Thank you for your review of Mercure Makassar Nexa Pettarani! We are delighted to hear that our hotel is ideally located, clean, and has friendly staff. We strive to provide the best service and ensure every guest's satisfaction throughout their stay. We apologize for any disturbance caused by noise during the night. We understand that noise can be a problem for our guests, and we will endeavor to minimize noise in the future. Thank you again for your compliments, and we hope to welcome you back to Mercure Makassar Nexa Pettarani again! Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, Thank you for your review and comments. We appreciate your attention to the cleanliness of our rooms and will immediately take action to improve our service. We have received your report that the pillowcases, bed sheets and towels need to be replaced and we will address this immediately. We are committed to providing you with the utmost comfort and satisfaction and thank you for your valuable feedback. We also appreciate the friendliness and attentiveness of our staff. We will continuously improve our services to ensure that you have an even better guest experience. Best regards, Vayu Noorskha Vijayanti, General Manager

Dear Valued Guest, We apologize for any inconvenience caused during check-in and room preparation at Mercure Makassar Nexa Pettarani. We appreciate your understanding if you arrive early or if your room is not ready. We have received your feedback that towels, bath mats and other amenities were missing during room preparation. We will immediately improve our service and ensure that all amenities are ready prior to your arrival. Thank you for your understanding and feedback. All our staff will do their best to provide you with an even more pleasant guest experience. We sincerely hope to welcome you back on your next visit and we will do our best to provide you with an even better experience. Regards, General Manager Wahoo Nusga Vijayanti

Dear Valued Guest, We sincerely apologize for the inconvenience you experienced during your stay at Mercure Makassar Nexa Pettarani. We are deeply regretful about the issues you encountered regarding room cleanliness, air conditioning problems, and WiFi connectivity. We have noted your complaints and will address them immediately. We will ensure our rooms are clean and ready for use before check-in, and our staff will meticulously inspect all in-room amenities. Furthermore, we will conduct a thorough investigation to determine the cause of the air conditioning and WiFi issues and take steps to prevent recurrence. Thank you for your feedback, and we look forward to welcoming you back to Mercure Makassar Nexa Pettarani with improved service. Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, Thank you for your positive review of Mercure Makassar Nexa Pettarani! We are delighted to hear that our hotel is conveniently located near the highway, making it easy for you to travel to various locations. We are also pleased to hear that our rooms are very clean and comfortable. As guest comfort is our top priority, we strive to provide the best service and ensure every guest's satisfaction throughout their stay. We hope you had a wonderful day and we look forward to welcoming you back to Mercure Makassar Nexa Pettarani again! Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, Thank you for your positive review of Mercure Makassar Nexa Pettarani! We are delighted to hear that our hotel is conveniently located near the highway, making it easy for you to travel to various locations. We are also pleased to hear that our rooms are very clean and comfortable. As guest comfort is our top priority, we strive to provide the best service and ensure every guest's satisfaction throughout their stay. We hope you had a wonderful day and we look forward to welcoming you back to Mercure Makassar Nexa Pettarani again! Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, We sincerely apologize for the inconvenience you experienced during your stay at Mercure Makassar Nexa Pettarani. We are deeply regretful that you encountered issues with dirty water and black sand, the air conditioning being too hot in the afternoon on the 8th floor, and towels having to be ordered through reception. We have noted your complaints and will address them immediately. We will ensure that the water in your bathrooms is clean and safe to use, that the air conditioning on the 8th floor is functioning correctly, and that towels are available in your rooms without needing to be ordered in advance. Furthermore, we will provide additional training to our staff to improve the speed and quality of service, particularly in providing requested amenities. Thank you for your feedback, and we hope to welcome you back to Mercure Makassar Nexa Pettarani with even better service. Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, We sincerely apologize for the inconvenience you experienced during your stay at Mercure Makassar Nexa Pettarani. We are deeply regretful that you encountered issues with the room temperature being too hot, the bathroom water being dirty, and the insufficient number of towels. We have noted your complaints and will address them immediately. We will strive to maintain your room to a higher standard and ensure our staff provides more attentive service and amenities. Furthermore, we will conduct a further investigation to determine the cause of the problems and implement preventative measures to avoid recurrence in the future. Thank you for your feedback, and we look forward to welcoming you back to Mercure Makassar Nexa Pettarani with an improved experience. Sincerely, Wahyu Nurseka Wijayanti, General Manager

Dear Valued Guest, Thank you very much for your positive review of your stay at Mercure Makassar Nexa Pettarani! We are very pleased that you were satisfied with the design and comfort of our rooms. We are committed to continuously improving the quality of our rooms and services to ensure the utmost satisfaction of all our guests. We look forward to welcoming you back as a loyal guest at Mercure Makassar Nexa Pettarani and providing you with even better stay experiences in the future. Best regards, Wahyu Nurska Vijayanti General Manager

Thank you for your review and comments regarding the bathroom at Mercure Makassar Nexar Petalani. We apologize for the inconvenience caused by the leaking bathroom door. We will fix this issue as soon as possible to provide you with a comfortable service. Thank you for your valuable feedback and we look forward to welcoming you back to Mercure Makassar Nexar Petalani to enjoy our even better services. Thank you! General Manager Wahyu Nursekha Wijayanti