Playa Esperanza Resort

Explore Playa Esperanza Resort
9,4
Exceptional
From 19 reviews
Cleanliness

8,8

Room Comfort

8,4

Service and Facilites

9,0

Traveler Reviews Playa Esperanza Resort

Number of reviews per page
20
40
Top reviews
Noah
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

The property is located off a dirt road behind a bamboo gate with no signage. GPS is absolutely needed to ensure that you are at the right location. I did not receive replies to emails, but I called and my call was taken and questions answered. I had to call the number on the website to let them know I had arrived. The property is charming and quaint. The outdoor landscaping is simple and neat. The room was spacious and clean, complete with air conditioning and TV. Beds were average. Pool was clean. Beach is rocky, bring water shoes. Ocean temperature was a comfortable 77 degrees. Elda, the property manager and restaurant chef was awesome. Her cooking is amazing, among the best I’ve ever tasted. Food is bought locally and she prepares it. Her handmade corn tortillas are the best! Her cooking is a must if you are in the area.
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gertraud
8,0
/10
Reviewed 209 week(s) ago

Expedia Group verified review

Check-in was very confusing, because the receptionist, who did not speak, requested my credit card to pay for our stay, but I knew that payment had already been made through Expedia, so I refused. The money had not arrived yet, however, so he called someone who spoke English -- maybe the manager or owner -- who assured us he would handle this and sort it out with Expedia. Which obviously he did. Staff was very friendly and helpful. Two improvements I would suggest: 1. There really should be a sign on the road to help the visitor find the property. We drove right by it and had to turn around after a km or so. 2. The room is spacious, the beds are good, but the lighting is minimal. The three recessed bulbs on the ceiling are not sufficient and give the room an unfriendly feel. It would be so easy to put in a bedside lamp, and some warmer lighting altogether. 3. A good cutting knife in the kitchenette would also be helpful.
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Verified traveler
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 235 week(s) ago

Expedia Group verified review

It was extremely dificult to find.
Risky
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Buen servicio siempre atentos buenas instalaciones 👌 buena comida
Maria Margarita
icon-Business
Business
10,0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Excelente servicio y atenciones
Daniel
icon-Leisure
Leisure
10,0
/10
Reviewed 106 week(s) ago

Expedia Group verified review

Todo
ANA PATRICIA
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

Muy relajante lugar, no hay vcendedores ambulantes ni vida nocturna.
Francisco
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

Todo esta excelente
Lorena
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 195 week(s) ago

Expedia Group verified review

Todo muy bonito, lo único negativo es q no hay Netflix o canales de películas solo YouTube… pero por lo demás, todo excelente
Maritza
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

Muy bello lugar, cómodo la habitación tiene todo lo necesario.
Damien
icon-Friends and Family
Friends and Family
4,0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

Worst experience ever!! It's not worth than you pay. No wifi and hot water contrary to what say, lack of personal to resolve problems. My reservation included breakfast and they said they didn't know but unless i showed my confirmation and it was written I had to argue a lot to get it.. and even after this they tried to charge me everything. Eggs were included but I had to pay extra to include ham! I can accept when everything is not perfect in a cheap hotel but this one is not in this category and what's why they need profesional people to attend customers.
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Elizabeth
10,0
/10
Reviewed 218 week(s) ago

Hotels.com verified review

Experiencia increíble, el hotel muy lindo la playa única, está en medio de la nada para quitarse el estresss y cuenta con todos los servicios. Me encantó
Mauricio L
10,0
/10
Reviewed 218 week(s) ago

Hotels.com verified review

Necesitaba encontrar un lugar para relajarme y recargar energía, en Mazatlán es un poco difícil porque siempre hay fiestas. En este hotel encontre la paz y tranquilidad. El personal sumamente amable y qué decir de la comida! riquísima, sin duda alguna volveré. Los atardeceres son hermosos.
Verified traveler
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 237 week(s) ago

Expedia Group verified review

Me gustó el lugar, creo que el concepto es bueno, el restaurante esta muy bien, rico todos los platillos, los tacos son gourmet, desayunos ricos, el cuarto bien, limpio. Lo que no me gustó es la alberca, muy pequeña, creo son 12 villas o cuartos, si en su momento llegan a estar todas ocupadas no cabemos todos, luego gente en la alberca en short de mezclilla, con camisa interior, algo que deben de exigir es traje de baño, luego esos que estaban ahí con su bocinota oyendo música agropecuaria, cuando yo iba a descansar por el concepto de boutique. Otra cosa es que tristemente los paisanos son sucios (eso no es culpa del hotel), deben de tener personal que les diga que no tiren sus botellas de cerveza y ni que decir de basura, hacen mas falta botes de basura para que esa gente sin educación al menos choquen con ellos y traten de tirar la basura ahí.
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Verified traveler
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 247 week(s) ago

Expedia Group verified review

La tranquilidad, puedes descansar y relajarte. claro que regresaría.
Ricardo
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

buen lugar para relajarte, todo muy bien instalaciones nuevas, volveremos pronto esperando este terminado el area del comedor, gracias
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