Very accommodating and helpful comfortable bed and good location

Staff was very nice, room was clean and refreshed daily. I asked for a hot water kettle and it was brought up 20 minutes later. Room ha individual AC/heating and blackout curtains that did keep the light out. They have a breakfast buffet which seems like a good deal at 11 euro (prepaid, regular 17) but I am not a breakfast person. Great location, too.

Location staff and room were great .

The hotel was in an excellent location for exploring the city either by foot or public transportation. The room was comfortable and met our needs.

Lovely modern hotel in a good location close to the old town & train station. Good sized rooms, very clean & quiet, spotless bathroom. Very friendly & helpful staff. Would stay again.

Very near rail station and old town. The breakfast was very good for 11 euro's

A/C was fine as well the breakfast

The hotel was centrally located near the main shopping district and in walking distance of the main attractions of the city. Our room was modern and clean.

The room was comfortable and clean and the staff is very kind and helpful. The hotel is in an excellent location, at a walking distance from many attractions. However, the hotel is not a typical 4 stars hotel. Many facilities as a bar, specious lobby or fitness room are missing. Overall we enjoyed our stay.

Great hotel! Location is superb very close to the metro station, shopping centre and most attractions are walkable. Breakfast has a great selection of food & drinks. Staff very friendly and helpful. Would definitely stay here again

Well located hotel. Walkable to main areas. Nice and clean room.

Great hotel, very clean. Location is perfect for getting around Bilbao.

Centrally Located, friendly staff, the breakfast had a variety of options. Great dinner options in the área.

Great place for the money

Sercotel Ayala is in an excellent location being convenient for both the old town and other attractions such as the Guggenheim. Our room was spacious and very quiet despite facing the street. Pleasant staff. We didn’t have the hotel breakfast. Would happily stay again.

Very helpful friendly staff

Fabulous location and room. Really enjoyed our stay!

Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.

Second time staying here. Asked for the same room, 606, as it was very quiet last time. 606 ready when we arrived. Receptionist sorted the AC to maximise cooling. Modern, clean, a fridge and a safe. Great location. We will definitely be back!

Fantastic hotel .very clean and in a good central location. Only issue we had was the window wouldn't shut properly which meant you could hear the traffic at night .we reported the issue which was not fixed but the hotel did move us to another room.would recommended this hotel