Sparkling clean room. Great location. Great value for money.

The location is excellent and close to the old town. The area of Gros where hotel is situated has excellent cafes, bar, restaurants & shops. Across the road is a sandy beach used by families and surfers. There is plenty to do in San Sebastián for a long weekend and lovely countryside to explore. Whilst there is no manned reception at the hotel there is someone to speak to on the phone who ensured we had a smooth check-in. Hotel & room was clean, shower was great (walk-in) bed comfy. Room was serviced daily with the added benefit of a refrigerator. Great stay and would book again.

Great place! All automated check in. Room and bathroom were very nice, not huge but really nice. Would stay here again.

A really nice hotel. The location is great for the old town, beach and local spots. The rooms are very well maintained and spotlessly clean. Some rooms are better than others. I booked two rooms one was at the front of the hotel, larger and more characterful than the other which was smaller and did not have as good a layout. No real facilities, but that is as advertised. We spent all our time out enjoying the city anyway.

It was a pretty small room for two, but clean and just fine. Housecleaning was on it and helped keep our room tidy.

Excellent location, clean, well maintained and comfortable. Close to everything you might want to do/see

Nice staff

Wonderful place in a perfect location! Staff was really helpful communicating ahead of time to make sure the contact-less entry process was smooth.

Good location.

Great location but noisy (both in the corridors and in the streets outside, both at night and early in the morning), unstaffed, no natural light. All keyless which was interesting (just a pin), clean but wouldn't stay again- just too noisy.

No staff. Very clean though.

Our bed was very comfortable. The room was cozy but comfortable for a short stay. The location is fantastic - directly across from the convention center, a short walk to view the ocean, and tons of great restaurants and bars for pintxos. We really enjoyed Txiki Taberna, (just a block away), we went there twice on our stay.

This hotel does not have a reception desk but the off site staff respond within minutes of making an inquiry. They booked a taxi for my departure. Room and public areas were spotless.

The location is almost unbeatable. The personless check in is a bit clunky and weird, but worth the trouble. The place was nice and clean.

Great location right next to the beach, several small grocery stores, fruit vendors, and restaurants.

The location was perfect for what we wanted: visit multiple restaurants around the area~ The room was a bit small but it was worth it for the convenience of location

The location, room and hotel property were amazing. The bed was comfortable and having a welcome chocolate and drinks in the fridge was a nice touch. This place no longer has a concierge and access is via codes provided via whatsapp. The system worked without a problem but if there were any issues, one would have to go to the sister hotel a few minutes away. My only wish is for the room to have a kettle (coffee/tea). Or to have one available in the lobby for general use. But it’s a small thing that would not prevent me from booking here again. Which I will again next year!

Conveniently located. Clean. No reception staff but the complementary mini-bar and chocolates on the pillow were warm touches. Perfect for a concert at the Kursaal.

We loved San Sebastian and found the hotel location very convenient. We are also very grateful for the wonderful help we received from the hotel Receptionist on the day we checked out. Our early morning flight was canceled and ti reschedule we needed a Spanish speaker. The Receptionist patiently spoke with the airline so we were able to reschedule without having to go to the airport.

Rudimentary bedding and cot-like beds. Staff were unpleasant. Wouldn’t stay again