First of all the location in hotels.com is wrong! It took us hours to get to the real location, the good thing is that the first location we went to was a shaddy part of downtonwn Amman so I was glad it was not there! Second, the check in was not professional at all, they had no email or internet that day and I thinks they gave us a room just because we were the only guests, a friend dropped us off so they gave us a 3 bed room and when they saw it was only 2 people staying they knocked on our door telling us we had to change rooms. the room and bed in general were clean and comfortable but the bathroom was dirty, no toilet paper (had to ask) no shower curtain or door and the faucet had leaking problems so the bathroom floor was always wet. Breakfast was terrible, almost inexistent, when they saw we were sitting at the table the clerk, maid and security guard were the ones preparing breakfast for us(?!) no kitchen personnel at all! At checkout the credit card service was not working so I had to pay in cash (which I was counting on for the rest of my trip). Would not recommend this hotel to anyone in the future!