Labersa Garden Inn
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Overall Ratings & Reviews Labersa Garden Inn
Traveloka (60)
8,2
Very Good
From 60 reviews
Provided by travelers on
Cleanliness
8,2
Room Comfort
8,2
Meal
8,3
Location
8,2
Service and Facilites
8,1
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Distance to City Center (1)
Surroundings (1)
Accessibility (1)
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Activity Option (1)
Ambiance (1)
In-house Restaurant (1)
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Traveler Reviews Labersa Garden Inn
Number of reviews per page
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40
Customer reviews
ILHAM W.
Staycation
8,8
/10
Reviewed 2 week(s) ago
The outdoor area of the inn is beautiful with shady trees. The swimming pool is spacious and clean, and the atmosphere is very comfortable.
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+3
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F***i
Staycation
6,4
/10
Reviewed 5 week(s) ago
The experience wasn't great. It felt like the building wasn't well-maintained, as there was no TV, no Wi-Fi, and the in-room telephones didn't connect, so any complaints or other issues had to be made down to the lobby, as the only phone line was there, and there was no receptionist on duty. The room was clean and tidy. For roughly the same price, you should have gotten a 4-star hotel room that would have far better room experience.
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A***a
Business
8,1
/10
Reviewed 10 week(s) ago
600k Feels like staying in a 60k guesthouse, What* alone, Old building, no receptionist
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Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Thank you for choosing Labersa Garden Inn as your vacation destination during your stay in Pekanbaru. We apologize for any inconvenience caused during your stay and appreciate your feedback, which will serve as a reference for future improvements. Check-in after 7:00 PM will be at the main building, not at the Garden Inn hotel counter. Thank you again and we look forward to welcoming you back again. Best regards, Management
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M***i
6,8
/10
Reviewed 50 week(s) ago
The swimming pool is only free for 2 people, I brought my child and was asked to pay another 50,000/child.
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3 people find it helpful
Accommodation's Reply
15 Jan 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your criticism and suggestions that we will use as a reference for future improvements. Once again, we thank you and we look forward to your next visit. Warm regards. Management.
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OV
Okfa V. K.
8,3
/10
Reviewed 51 week(s) ago
There were cockroaches in the room. Plus, the room was connected to a door. So the sound of the guest next door could be heard in our room. So it was uncomfortable.
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1 people find it helpful
Accommodation's Reply
15 Jan 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your criticism and suggestions that we will use as a reference for future improvements. Once again, we thank you and we look forward to your next visit. Warm regards. Management.
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n***a
5,0
/10
Reviewed 53 week(s) ago
Dumb, guys, I booked it because it had a private pool but it didn't have one hahaha! Then there were lots of rules, only 4 people were allowed to swim in the pool, I really don't recommend going here! It makes me regret it, I was tricked by the marketing and the service is very minimal! Something like this shouldn't be on the app! It's really sad, I hope it closes soon. AAMIIN
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6 people find it helpful
Accommodation's Reply
15 Jan 2025
Dear Guest, Thank you for choosing Labersa Garden Inn as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay, regarding the private pool, you may want to review the room description in the application and/or on the voucher you received, where we never mentioned a private pool. Thank you again for the criticism and suggestions provided which we will use as a reference for future improvements. Warm regards. Management.
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DS
DARIATMO S.
6,0
/10
Reviewed 62 week(s) ago
Close to nature but there should be no rats in the room, better at Labersa Convention than here.
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2 people find it helpful
DI
Dian I. P.
6,1
/10
Reviewed 158 week(s) ago
Sedikit kecewa. Mulai dari AC yang gak dingin, jendela yang rusak, gorden yang rusak pula, sampai ke sarapan pagi yang gak disediakan katanya karena hari ini aja, dikarenakan ada yang pesta menikah di sana. Astaga. Minta pindah ke hotel lain pun gak digubris sama FO nya.
7 people find it helpful
RF
Rizki F.
9,7
/10
Reviewed 176 week(s) ago
The service is very good, and the facilities are appropriate.
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2 people find it helpful
N
Nabilah
9,7
/10
Reviewed 179 week(s) ago
Really good anyway, clean, cool, comfortable, neat, fragrant, and others.
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1 people find it helpful
KL
Kiky L.
9,7
/10
Reviewed 182 week(s) ago
Pelayanan dan tempatnya saya sangat suka, apalagi kolam renangnya, anak-anak sangat terhibur. Thank you Labersa.
1 people find it helpful
AR
Ateng R.
9,1
/10
Reviewed 182 week(s) ago
Nice comfortable and also fun.
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PE
PUTRI E. F.
6,0
/10
Reviewed 186 week(s) ago
Wow, this is basically the first and last time, for a price of 400 thousand, you can already get a hotel that is much more comfortable to live in than this.
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8 people find it helpful
RD
Rafika D.
5,4
/10
Reviewed 190 week(s) ago
I felt evicted when I wanted to swim with the female security, and was asked to charge money because I brought a baby to swim 50 thousand 1 person, very irrelevant because at the beginning it was mentioned free to swim but instead this, the service is not very good, I feel unappreciated, at the beginning we also already deposited, not just us, but the cottage next door also asked for money!
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7 people find it helpful
AA
Abdul A. H.
8,5
/10
Reviewed 254 week(s) ago
beautiful and comfortable, fresh air.
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2 people find it helpful
utami p. s.
8,8
/10
Reviewed 275 week(s) ago
For fun with friends and family, that's okay 🙂
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3 people find it helpful
Kurtcobain N.
9,7
/10
Reviewed 301 week(s) ago
Comfortable and pleasant and calm.
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2 people find it helpful
Fauziah A.
Family
4,8
/10
Reviewed 302 week(s) ago
The room was dirty and the bed was noisy, plus the air conditioner wasn't cold at all.
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2 people find it helpful
Accommodation's Reply
17 Mar 2020
Dear Mr. Weldon,
Warm Greetings from Labersa Garden Inn,
Thank you very much for your visit and family to Labersa Hotel, and thank you for this review we will follow up on problems like this and apologize for your inconvenience during our stay in our hitel and we are very happy to serve you and your family, and hope we will meet again in the future.
Thank you very much for your attention.
Greetings,
Vantri SEVEN
E-Commerce
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FR
Fauzi R. R.
Business
8,5
/10
Reviewed 308 week(s) ago
nice place but mood booster...
3 people find it helpful
G
Galih
Family
9,4
/10
Reviewed 309 week(s) ago
A suitable place for you to get peace (away from vehicle noise), recommended for those who want to take their wives and children.
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7 people find it helpful
Number of reviews per page
20
40
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