Overall Ratings & Reviews The Hermitage Hotel Mount Cook

All good

Good property

Fantastic views with perfect location! I don’t think I could’ve asked for better hotel.

Good environment but bad service, not any service to help customers in snow days. We pay so expensive price but even didn’t help us to remove snow in car park. View is beautiful but room is ver small and limited facilities and dining is expensive, everything in this hotel is expensive

Awesome view of Mt Cook from our room.

This property was in a great location for exploring Mt. Cook/Aoraki National Park! While there was free parking, I could see how it may get filled up during busy season. The rooms were spacious and had great views; however, you could hear your neighbors clearly and the water pressure in the bathroom was pretty low. Restaurants and activities on site for convenience.

We had a good view from the hotel. Room was spacious and beds were comfortable. House keeping did a really good job thank you!

Nice view

Very good location for travelers and Mountain lovers

Good parking, food, and location

The views were incredible Staff amazing

很好，住的很开心，自助餐还有米饭饺子味增汤等等，很丰富，这是我在新西兰最难忘的酒店

Overall very convenient location!

Loved the location and mountai views.

Disappointing we had to wait for the room to be cleaned as their check in time is an hour later than anywhere else we have stayed, otherwise staff were friendly and helpful. Looking for the entrance to our accommodation block we could not find it at we thought it was the laundry/housekeeping area will trolleys of laundry at the entrance and in the hallway to the room. Food was excellent, room was neat and tidy, overall it was a pleasant stay.

Disappointed with this property. For the price I would’ve expected a lot more. Rooms are old and not updated. There is very limited parking and not many options for evening dining.

We enjoyed our stay

Must book a room with Mountain View. The view is amazing. Room is much spacious than I expected. Clean & Neat. All the staffs (including the cleaners) are super friendly and helpful. I am glad that I decided to stay with Hermitage Hotel. Unforgettable experience and highlight of my NZ trip.

This hotel claims to be 4-star, but it falls far short of those expectations. The location and views are wonderful, but in Mt. Cook, that’s not unique to this property. Our room, meant for four, had two queen beds and no seating at all. It felt like the hotel expected us to eat elsewhere or spend a fortune in their overpriced restaurant ($83 per person), instead of providing even basic amenities like chairs. The mattress was so soft I was constantly rolling off, and the pillows were of very poor quality. Despite claiming the mattress was new, it offered little support, making sleep uncomfortable. The paint in the room was peeling, the bathroom lacked a heater, and overall, the hotel failed to provide the comfort and quality one would expect from a 4-star. It’s disheartening to pay such exorbitant prices for minimal amenities. Not enoguh parking as well. They seem to be capitalizing on the lack of alternatives in the area. I hope another option opens up for future visitors.

Excellent location for all Mt Cook related activities. The room was spacious, and the view of the mountain incredible. We had a snowstorm overnight and staff were incredibly helpful with providing us with advice and scrapers to remove the snow. Also the buffet dinner was one of the best I've ever had. So much variety and well worth the expense. Would definitely stay here again.