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Traveloka (297)

8,6

Very Good

From 297 reviews

Provided by travelers on

Cleanliness

8,8

Room Comfort

8,7

Meal

8,3

Location

8,8

Service and Facilites

8,7

People often mention about City Residence

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Bedroom (9)

Bathroom (8)

Distance to City Center (7)

Staff Friendliness (7)

Ambiance (7)

Hotel Area (7)

Accessibility (6)

Surroundings (5)

Check-in/out Time (5)

Wifi (4)

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Traveler Reviews City Residence

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Customer reviews

F***l

9,1

/10

Reviewed 5 week(s) ago

The room is clean, there is a canteen downstairs so it is easier to buy necessities.

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Accommodation's Reply

14 May 2025

Thank you for staying with us. We look forward to your return. Stay healthy always.

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Dwi A. S.

10,0

/10

Reviewed 7 week(s) ago

Nice room, clean, comfortable and the receptionist cashier staff are friendly.. really not disappointing.. but only 1 thing is the bathroom water is a bit smelly. but for the room + service is very good

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Accommodation's Reply

14 May 2025

Thank you for staying with us. We look forward to your return. Stay healthy always.

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M***d

6,0

/10

Reviewed 9 week(s) ago

Honest review April 15, 2025 When I first entered the room, I was greeted with an unpleasant smell, the room had dirty wall paint, and dirty bed sheets I entered with a feeling of tiredness but was greeted with a room that was beyond my expectations

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1 people find it helpful

Accommodation's Reply

27 Apr 2025

Thank you for staying with us. We look forward to your return. Stay healthy always.

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A***i

9,1

/10

Reviewed 14 week(s) ago

friendly staff, clean, suitable for transit, central location close to everywhere

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R***a

Transit

8,2

/10

Reviewed 24 week(s) ago

Okay for backpackers who just need to rest. Only car parking is limited

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2 people find it helpful

b***a

Business

9,4

/10

Reviewed 28 week(s) ago

the price is cheap but the place is very comfortable, clean, good air circulation, friendly staff, there is a mini market downstairs + sells rice so it's good if you need anything you don't have to go far. the location is on the side of the highway so if you order ojol you won't be confused. highly recommended👌🏻

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3 people find it helpful

Accommodation's Reply

23 Dec 2024

Thank you for staying with us. We look forward to your return. Stay healthy always.

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I***h

Business

9,7

/10

Reviewed 36 week(s) ago

Don't really like the smell of the bathroom 😊.

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1 people find it helpful

Accommodation's Reply

17 Oct 2024

Thank you for staying with us. We look forward to your return. Stay healthy always.

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ade o.

8,5

/10

Reviewed 39 week(s) ago

Good hotel, I might come back to stay at this hotel.

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2 people find it helpful

Accommodation's Reply

30 Sep 2024

Thank you for staying with us. We look forward to your return. Stay healthy always.

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i***h

9,4

/10

Reviewed 39 week(s) ago

clean, comfortable, the rate is 9.7, the food is really good, the place is good, the service is also satisfactory, next time I will stay here again if I go to Surabaya 😋

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Accommodation's Reply

30 Sep 2024

Thank you for staying with us. We look forward to your return. Stay healthy always.

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m***a

9,1

/10

Reviewed 43 week(s) ago

Comfortable room feels like a hotel, clean and fragrant bathroom.

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Accommodation's Reply

22 Aug 2024

Thank you for staying with us. We look forward to your return. Stay healthy always.

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D***t

8,5

/10

Reviewed 43 week(s) ago

The staff is Baek and the security is welcoming. Good for those who just want to rest their bodies with family. Put in a little, tissue and the direction of the qibla 🙏.

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3 people find it helpful

Accommodation's Reply

22 Aug 2024

Thank you for staying with us. We look forward to your return. Stay healthy always.

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A***i

Staycation

8,5

/10

Reviewed 44 week(s) ago

Friendly staff, friendly security guards, good service, only the water sometimes smells, clean rooms.

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Accommodation's Reply

22 Aug 2024

Thank you for staying with us. We look forward to your return. Stay healthy always.

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A***a

8,5

/10

Reviewed 47 week(s) ago

Friendly staff, very helpful, clean rooms for affordable prices, soft mattresses, cold AC, clean bathrooms.

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Accommodation's Reply

03 Aug 2024

Thank you for staying at our place. We are waiting for your return. Always healthy greetings.

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c***a

10,0

/10

Reviewed 49 week(s) ago

The hotel's location is in the city center, easy to access. The staff service is very good.

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1 people find it helpful

Accommodation's Reply

03 Aug 2024

Thank you for staying at our place. We are waiting for your return. Always healthy greetings.

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B***i

8,8

/10

Reviewed 49 week(s) ago

The hotel staff was very friendly and very helpful with the check-in process.

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1 people find it helpful

Accommodation's Reply

15 Jul 2024

Thank you for staying at our place. We are waiting for your return. Always healthy greetings.

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R***a

10,0

/10

Reviewed 49 week(s) ago

Cleanliness is okay, the staff is also friendly.

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1 people find it helpful

Accommodation's Reply

15 Jul 2024

Thank you for staying at our place. We are waiting for your return. Always healthy greetings.

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Yuli S.

9,4

/10

Reviewed 49 week(s) ago

The hotel staff is friendly, the rooms are okay, there is really okay warm water

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1 people find it helpful

Accommodation's Reply

15 Jul 2024

Thank you for staying at our place. We are waiting for your return. Always healthy greetings.

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S***a

8,5

/10

Reviewed 49 week(s) ago

The staff is friendly, the room is good for 1 person, not too big and not too small. the bathroom is also clean, no smell. plus, there is a shop under the hotel where you can buy drinks or snacks😃

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Accommodation's Reply

15 Jul 2024

Thank you for staying at our place. We are waiting for your return. Always healthy greetings.

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retno p.

8,5

/10

Reviewed 50 week(s) ago

The room facilities are all okay, only the water smells

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Accommodation's Reply

08 Jul 2024

Thank you for staying at our place. We are waiting for your return. Always healthy greetings. Note for guests checking in on 6JUL2024 on behalf of Ah*d Y*r who gave a rating of 5.9. We inform you according to the SOP and info on the website, 1 room for 2 adults. Five of you came. And the room prices at our place are relatively economical. Thank you for staying at our place.

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Umi A.

10,0

/10

Reviewed 51 week(s) ago

The place is clean, the lady is friendly and the place is also strategic.

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Accommodation's Reply

08 Jul 2024

Thank you for staying at our place. We are waiting for your return. Always healthy greetings.

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Number of reviews per page

Overall Ratings & Reviews City Residence

Explore City Residence

8,8

8,7

8,3

8,8

8,7

Traveler Reviews City Residence

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