8,6
Very Good
From 316 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,8

Meal

8,4

Location

8,9

Service and Facilites

8,8

People often mention about City Residence
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Bedroom (14)
Staff Friendliness (13)
Distance to City Center (12)
Accessibility (11)
Wifi (10)
Ambiance (10)
Bathroom (10)
Hotel Area (10)
Surroundings (9)
Check-in/out Time (8)
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Traveler Reviews City Residence

Number of reviews per page
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40
Customer reviews
X***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
One of the best deal hotel nearby city
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R***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
The accommodation is quite cheap, easy access everywhere, complete facilities: a large, soft bed, hot shower, soap, towels, shampoo, digital TV, the AC is quite cold, there is a snack shop downstairs with a complete selection of snacks, but it is a bit expensive 😅😂
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
Small, cute guest house, quite clean, friendly staff. I felt at home and want to come back again.
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Fara
icon-origin-TRAVELOKA
9,7
/10
Reviewed 14 week(s) ago
The bathroom floor might need a little repair...otherwise it's clean and comfortable
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R***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
Clean rooms, fast Wi-Fi, various food items are sold at the hotel.
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1 people find it helpful
Accommodation's Reply
25 Jan 2026
Thank you for staying with us. We hope to welcome you back again. Please stay healthy.
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Denison W.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 14 week(s) ago
The room is comfortable, though small. It's enough for budget travelers.
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Accommodation's Reply
25 Jan 2026
Thank you for staying with us. We hope to welcome you back again. Please stay healthy.
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s***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 41 week(s) ago
Everything is clean, comfortable, and tidy. It lacks a Qibla direction sticker, requiring a compass to pray, but that's okay. Everything is good and the staff is friendly. There's a minimarket downstairs, which is convenient for shopping without any hassle.
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Accommodation's Reply
25 Jan 2026
Thank you for staying with us. We hope to welcome you back again. Please stay healthy.
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Dwi S.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 42 week(s) ago
The staff is friendly, the security guard is good, the room is comfortable, the AC is cold, overall it is recommended to stay here.
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2 people find it helpful
Accommodation's Reply
25 Jan 2026
Thank you for staying at our hotel. We hope to welcome you back again. We wish you good health.
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Rika V.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 43 week(s) ago
Quite satisfying with a pocket-friendly price per room. If I go to Surabaya, I will come back here again
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Accommodation's Reply
08 Jul 2025
Thank you for staying with us. We look forward to your return. Stay healthy always.
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v***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 43 week(s) ago
Stayed here for 4 nights, 5 days. Clean room, clean toilet, cold AC, smooth Wifi, and for this price it's really worth it. Strategic location, you can find breakfast around the inn and close to the zoo. Next time I go to Surabaya, I'll stay here again. 💙
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Accommodation's Reply
08 Jul 2025
Thank you for staying with us. We look forward to your return. Stay healthy always.
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F***l
icon-origin-TRAVELOKA
9,1
/10
Reviewed 50 week(s) ago
The room is clean, there is a canteen downstairs so it is easier to buy necessities.
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Accommodation's Reply
14 May 2025
Thank you for staying with us. We look forward to your return. Stay healthy always.
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Dwi A. S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 52 week(s) ago
Nice room, clean, comfortable and the receptionist cashier staff are friendly.. really not disappointing.. but only 1 thing is the bathroom water is a bit smelly. but for the room + service is very good
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Accommodation's Reply
14 May 2025
Thank you for staying with us. We look forward to your return. Stay healthy always.
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M***d
icon-origin-TRAVELOKA
6,0
/10
Reviewed 54 week(s) ago
Honest review April 15, 2025 When I first entered the room, I was greeted with an unpleasant smell, the room had dirty wall paint, and dirty bed sheets I entered with a feeling of tiredness but was greeted with a room that was beyond my expectations
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3 people find it helpful
Accommodation's Reply
27 Apr 2025
Thank you for staying with us. We look forward to your return. Stay healthy always.
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A***i
icon-origin-TRAVELOKA
9,1
/10
Reviewed 59 week(s) ago
friendly staff, clean, suitable for transit, central location close to everywhere
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Accommodation's Reply
08 Jul 2025
Thank you for staying with us. We look forward to your return. Stay healthy always.
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R***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8,2
/10
Reviewed 69 week(s) ago
Okay for backpackers who just need to rest. Only car parking is limited
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Thank you for staying with us. We look forward to your return. Stay healthy always.
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b***a
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 73 week(s) ago
the price is cheap but the place is very comfortable, clean, good air circulation, friendly staff, there is a mini market downstairs + sells rice so it's good if you need anything you don't have to go far. the location is on the side of the highway so if you order ojol you won't be confused. highly recommended👌🏻
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3 people find it helpful
Accommodation's Reply
23 Dec 2024
Thank you for staying with us. We look forward to your return. Stay healthy always.
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I***h
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 81 week(s) ago
Don't really like the smell of the bathroom 😊.
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2 people find it helpful
Accommodation's Reply
17 Oct 2024
Thank you for staying with us. We look forward to your return. Stay healthy always.
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ade o.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 84 week(s) ago
Good hotel, I might come back to stay at this hotel.
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2 people find it helpful
Accommodation's Reply
30 Sep 2024
Thank you for staying with us. We look forward to your return. Stay healthy always.
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i***h
icon-origin-TRAVELOKA
9,4
/10
Reviewed 84 week(s) ago
clean, comfortable, the rate is 9.7, the food is really good, the place is good, the service is also satisfactory, next time I will stay here again if I go to Surabaya 😋
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1 people find it helpful
Accommodation's Reply
30 Sep 2024
Thank you for staying with us. We look forward to your return. Stay healthy always.
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m***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 88 week(s) ago
Comfortable room feels like a hotel, clean and fragrant bathroom.
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Accommodation's Reply
22 Aug 2024
Thank you for staying with us. We look forward to your return. Stay healthy always.
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Number of reviews per page
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40