Overall Ratings & Reviews Yama Resort

A pleasant experience. A hot spring in a cold area is really fitting.

The bed sheets looked like they hadn't been changed, they were dirty with lots of spots and marks on the mattress.

The sink faucet was broken, and the toilet leaked onto the floor, often leaking water, resulting in flooding. Amenities were incomplete.

Overall good, but there are ants in the room and the room is a bit not soundproof

Good Service Overall, the service is friendly and very good, only lacking in the public toilets and spa which are still under construction.

There were many items in the room that were less than satisfactory, such as the hairdryer that often jammed and the TV that wasn't plugged in, along with the TV remote that didn't have batteries.

Good service and facilities. Improve for room cleanliness and utility

Positive: public areas are mostly still well-maintained and clean (lobby, lobby toilet, indoor restaurant area), friendly reception staff & according to the request requested during reservation. Clean & comfortable rooms as always. Here are some points that I noticed that seem to need improvement for better goods, because I always enjoy staying here but unfortunately many of the quality has decreased.. First, the most impressive, For the staff, it seems like they need to hold training related to hospitality again, especially the Security Department. When we arrived at night, it was raining hard and we didn't bring an umbrella. There was security & reception in the lobby and there was also an umbrella, but there was no intention to pick up using an umbrella. There was also no offer of help to lift the bag (I happened to bring a fairly heavy duffle bag) just glanced at and chatted with the receptionist who handled my check-in. I last stayed in January, the security was super alert & friendly, idk what happened why they became so indifferent. Not only when checking in at night, they were ignored, checking out during the day too, I thought it was only 1 person, it turns out it seems like almost everyone is like that huh? There is no hospitality spirit. Second, order room service. The staff were great. Friendly and quick to respond. Unfortunately, I always order oxtail soup, and this time the taste was not like usual. Bland.. Third, the pillow case had rust-like stains (?), but because there were 4 pillows, the stains could be ignored. And it was less fragrant, but not smelly, so it's still comfortable.. Fourth, compared to last year's experience, the breakfast quality and quantity have decreased quite a lot. I returned 3 times for fried rice, it was always finished. There was no meat option other than chicken (I happen to be allergic to chicken), there was soto with beef, but it was small and tiny and only 3 floating in the bowl 😅. Fifth, the "gym" facility was no longer functioning and had not been cleaned, even the dumbbells were very dirty.. even though it was a shame, it could be used for light exercise while staying and the facilities were used by guests. Thanks Yama Resort!

Nice hotel but poorly maintained both in terms of facilities in the hotel and children's play area. More attention should be paid to the cleanliness of the hotel area.

The best, the facilities are okay, and there is a hot spring. The best.

People's reviews are right, there are no foot towels directly in the room and you have to ask for them first, while when you ask for them they don't give them immediately, it takes a long time to come. So for that price, it's a bit over the top in my opinion and the food quality is just so-so.

The location and the hot water pool were awesome, but there are some major downsides:- There was only 1 front desk officer during the check-in time, so when I checked in, it was queued.- The bed's sheet, pillows' sheet, and the bedcover were smelly and had stains in a few places. Don't know if the housekeeping changed it or not.- The water heater in our room was not functioning even though Tondano is a cold area.- The view from the room was another building's roof, not too appealing.

The location and the hot water pool were awesome, but there are some major downsides:- There was only 1 front desk officer during the check-in time, so when I checked in, it was queued.- The bed's sheet, pillows' sheet, and the bedcover were smelly and had stains in a few places. Don't know if the housekeeping changed it or not.- The water heater in our room was not functioning even though Tondano is a cold area.- The view from the room was another building's roof, not too appealing.

Comfortable standard room is also good 👍👍. Good for family 👍👍.

Very good and kind service from all the staff and all the best 👍🥰 but if I can give a suggestion after staying several times, namely from 2021 until yesterday I stayed again, namely the maintenance of the playground needs to be considered so that it is friendly for families 🙏😊

easy to reach, calm and cool atmosphere, friendly staff

Very comfortable hotel for vacation. Many interesting places near the hotel.

The room is comfortable, the staff is friendly. The food is also delicious. It was a pleasant experience staying at Yama Resort.

The downside is that the room is not soundproof so you are really disturbed by noises from outside.

recommended for families, the atmosphere is suitable for healing because it is beautiful and cool, onzen hot spring pool.