Overall Ratings & Reviews Shared Apartment @ Vista Residence Genting Highlands

Nice clean and the view is really beautiful.

No worries about deposit. They will return back full amount. No additional charge. (Maybe charge for dirty room only) nice room to stay. Clean and comfortable. Easy self check- in.

Clean, very helpful staff help every step There is a chance to go back to stay again.

The room so nice and good view ❤.

To people out there, I recommend to choose hotel than Vista Residence Genting , refund deposit is not a joke until now I still not receive any refund. Wasting my money RM100 and plus additional charge for cleaning fee RM35. Pretty sad good apartment bad management. And short time of period check in 1300hrs check out 1100hrs. Better make a good choice after this.

It's a pleasure to stay in this apartment together. The place is comfortable, nice, neat, clean, the view is also good, the strategic location is just a little unfortunate that the garbage bin in the kitchen is not cleaned, causing a pretty pungent odor.

Firstly no one contact me before this , and I was surprised that I should be contacted earlier so to know which place I can get the key to check in . When I reached , just realized that it’s an apartment and when I called the ( two ) phone numbers ( many times ) shown in the receipt , no one pick up , and they only responded after I have WhatsApp and texted them . Respond is slow and even texted back instead of call , and I was the one to call back , isn’t that should be some sense of urgency? After one hour of call and text , finally I get back to the room . Surprisingly I’m staying with the cleaner who are foreigners , it’s not please as me and my kid felt insecure , but I have to say that they are ok and at least polite. The room is smelly, the towel just been used and still wet as shown in the picture uploaded, y so? I guessed they just simply gave me a room since they have “not preparing “ at all . Overall it’s not clean . And I have to pay RM35 on top of the payment which is not stated in app , reason from them is agent didn’t help them to collect ! So total I paid was like 150+35, with this price and experience , I would rather stay Swiss garden which cost around 210 on the same day ! And during check out , they told me the guard would just let me out by informing that I’m checking out , but it turns out to be the access card should be needed , and again some unpleasant experience again even checked out ! Overall I would not stay again anymore in this place that operate by Vale Pine Sdn Bhd ( except those rooms that operate by individual or other company ) , first time I have to write a very bad experience which is not my usual practice .

Best experiences with beautiful decoration inside the house. Able to walk to the restaurants nearby if u are hungry