Overall Ratings & Reviews Tru by Hilton Allen Dallas

The best hotel in the area, will definitely be coming back. The front desk guy was very nice, wish I would have asked his name!

I would not recommend this hotel. My husband and I stayed for two weeks, and from start to finish, the experience was incredibly disappointing. My husband is a wheelchair user, and we travel with our two trained service animals, so cleanliness, respect, and accessibility are extremely important to us. Unfortunately, none of those standards were met. Housekeeping never once came to clean our room—not even after multiple requests. Every morning, when I asked the main housekeeper for clean towels, I was told to “wait because they had a group in.” Eventually, I was made to bring our dirty towels into their laundry room myself, which is completely unacceptable—especially for guests managing a disability. Because the hotel bedding had visible stains and didn’t feel clean, I chose to use our own blankets, sheets, and mattress topper. I returned the hotel’s bedding early in the stay, yet when it came time to check out, we were hit with an additional $100 charge. At first, they claimed it was for missing blankets—until I reminded them those had been returned. Then the reason suddenly changed to “an odor.” That excuse didn’t make any sense. We don’t smoke. Our service dogs are regularly groomed (including during this stay) and attend daycare every few days. There was never any explanation of what the so-called odor was, and it felt like a made-up excuse to justify a charge once their first reason didn’t hold up. Adding to the discomfort, the General Manager was one of the most unwe

Excellent experience enjoyed

We stayed here for a dance competition. Overall it met our needs, but our room had a smell and the AC unit was really noisy.

Very comfy with a great breakfast offered - free coffee as well.

I like the cleanliness, and accessibility

We stayed two nights to move our son and his girlfriend from Michigan to Texas as they start their new life together with their first jobs out of college. And this hotel was absolutely awesome, super clean, quiet, excellent service and amenities. We will be repeat guests when we come to visit. Thank you for making a huge moment in our families life so much easier and enjoyable! I wanted to add that we had a double queen bed the first night and then the second night we moved to a single king bed room. We checked out of the first room super early to get them moved into their apartment and you guys let us check into the second room at checkout so we didn't have to reload all of our luggage back into our car and then bring it all back in for our second night, we really appreciated that, it made everything a lot easier. Again, we will be repeat, frequent guests because of the outstanding service we received!

Nice

It was a nice hotel. It’s right on the 75 access road, so depending on what time of day you are leaving you may be waiting a bit to turn The room was smaller than normal and really no closet. Breakfast was pretty good. I would stay there again.

This is an amazing place I love everything very nice and clean!!

We had a king bed room and it was on the small side. The room itself was very clean. Bed was comfty, tv was large. The bathroom was very clean.

Check in was quick and easy. Front desk was exceptionally friendly and welcoming. Location was convenient and felt safe. Store and restaurants nearby.

Cute and fun lobby. Good breakfast. Good gym. Comfy bed.

Great place! Good location, staff is friendly and rooms are clean

Amazing .. the staff was so friendly

Hotel is very modern. No extras there very minimal. Our problem was check in. We told the girl we did not want a room in the front of hotel. Its faces the freeway and very noisy she told us she did not have one ready and we need to come back in 1 1/2 hr. She gave us a key to a room to come back later. We came back and she gave us a key to a room on the freeway again!!!! She had to change it once more.

We like the hotel except for the road noise.

It was nice and friendly place

Crackerbarrel and Walmart within easy walking distance

Front desk staff was excellent, quick to remedy cold coffee and a shampoo bottle that didnt have the stopper removed. Only wish the pool was heated, it was 80 outside but the pool was too cold to enjoy a swim! Otherwise clean hotel, felt safe, loved how close it is to the cracker barrel and walmart. Would stay here again if I need to go back to the area.