Overall Ratings & Reviews SureStay Plus Hotel by Best Western Tulsa East

Great

Toilet would not flush. Called front desk asked for a plunger. They told me I had to wait until morning for cleaning crew to get there. They had no plunger in the whole building. Told them I cannot stay in a room without a working toilet. Tried to cancel. Was told I needed to contact expedia to cancel. I contacted expedia. They did their best to try and cancel. When expedia call the hotel. Staff told expedia I never mentioned anything wrong with the room. There is a camera right at the front desk. I know they have me on cctv trying to cancel. But they lied to expedia. Do not stay here. Did not get a refund. Did not feel safe here. RFID lock on door only had one screw in it. Had my two kids with me. Did not feel safe here.

Never again

The room was clean and tidy. Took over 10 minutes for anyone to come to the front desk to check in. There was a homeless guy sleeping in the stairwell.

Great hotel

Room is very clean.

Good

It was clean. Area was kind of sketchy but safe

Not a bad stay for the price, hotel needs lots of updating.

Great staff very helpfull will stay again for sure

Everything was “under maintenance.” The pool, the water fountain. There was no elevator. The breakfast was extremely limited. Water pressure in the bathroom was very weak. Our room/the air conditioner had a very musty smell.

We got a jetted tube room !! Didn’t work- asked if had anything else with! No response! Didn’t get when showing worker what wrong with tub. Had no clue what doing. Asked for discount, not a good vibe

I booked this hotel specifically because it said there was 24 airport shuttle available. After I said that we would need a shuttle, the man asked me "What time does your flight leave?". I tried to instead just tell him when I wanted to leave the hotel because when my flight leaves isn't his business. He asked to see my ticket, which I also didn't think was really his business, but I still showed him. He then proceeded to tell me when I needed to leave because he "has more experience and knows the area better". I may be young, but I have been traveling my whole life. I like to be at the airport at least an hour and a half before my flight departs. He just wrote down on his paper when he decided we were going to leave. I went back to the front desk and told him that wasn't going to work for me and I wanted to leave earlier than that. He argued with me but said he would see because his driver is 65-75 and might not be able to wake up that early, but said he would call and let me know. After and hour I called the front desk to get confirmation because I had to be up at 2:15 am and I wanted to go to sleep. He responded by saying "I already told you that if the driver doesn't show up, I will call an Uber." I am not waiting around to see if the driver shows up and then waiting longer for an Uber when I have a flight I need to get to. Ultimately I asked him to just cancel the shuttle and I put in a reservation for an Uber. Overall he was rude and condescending. 👎👎👎

The pool was closed but yet it was advertised as open. The breakfast options were limited and the few items there were stale. The hotel lobby bathroom was out of order which was very inconvenient. The house keeping staff were so kind and helpful. Wish I could say the same for the front desk staff. They were not friendly and lacking in hospitality. This stay was not worth the money I paid for it.

Read the reviews and saw that it was a new property so I thought I was getting a great deal with the rate. It is not new, just partially renovated. The staff was nice enough, the room was spacious and the bed was comfy. It has two levels but no elevator, so if you have luggage you're carrying it up the stairs. My room had a weird smell I couldnt get rid of, probably came from the AC unit which was unplugged when I first entered the room. The property reminded me of Army barracks. I would not rebook.

The pool was closed but yet it was advertised as open. The breakfast options were limited and the few items there were stale. The hotel lobby bathroom was out of order which was very inconvenient. The house keeping staff were so kind and helpful. Wish I could say the same for the front desk staff. They were not friendly and lacking in hospitality. This stay was not worth the money I paid for it.

I had an overall great experience

Very clean

Nice

The room was clean and comfortable. The staff was polite and professional. The breakfast was typical "continental" style. However, in a time when many hotels are eliminating complimentary breakfast, we appreciated the courtesy.