Overall Ratings & Reviews Krystal Urban Cancun & Beach Club

Good place

Nice

It's a really good hotel to stay at. Staff is very friendly and the property is clean. The only downfall is you have to pay for parking. Be careful with the balcony sliding door as it locks by itsel and if you get trapped in you balcony, it can be a while for someone to get you. Some showers also leak, and if youre on a top floor the water pressure is very low.

Excellent

Near by the plaza convenient

Great place, close to downtown.

Non

The property was old, needs remodeling and has a lack of basic amenities. Staff was okay but moody and looked like they did not want to help at any time

Great Location and lots of places to eat near by. Try "The fit bowl", its 10 mins walk and great place to eat

Room had a really bad smell to it

i liked that it was close to mall and restaurants. Only thing i didnt like was the pool was a little shallow for my liking.

Very good location 👍 but the hotel already needs to upgrade some areas of hotel, add mini refrigerator at least to the rooms.

Nice place check in was a bit slow.

All local staff members were most helpful, pleasant, accommodating. I will be returning.

Excelente servicio de las chicas de restaurante y una joven que estás en training en recepción fue muy amable y me brindó un excelente servicio.

I like this hotel, good location, relatively clean, good staff, one downside at least for me is the lack of a minibar in the room.

not very informative at check in

Lili and most of the front desk staff was great. The hotel in general is fine but the rooms are hot and the shower ain’t the best. Pool area was decent. Food at the restaurant and at the cafe are a HARD PASS.

Great

The hotel look decent from the out side but once you go into the rooms, they need major updating. The room has a small and there’s no place to unpack your luggage. The curtains of the room were dirty and the bed head. The breakfast was decent, but the coffee was terrible too watery.