I booked a deluxe double room and prepaid. When I checked in there was an extremely foul stench coming from the bathroom and into the room. I was told it had something to do with the rain and the drains. It was unbearable, and they gave me a spray but that did nothing as I was spraying every few minutes to the point that the spray ran out. I then was asked to move to another room, but the room I was moved to was the only one available which was a smaller room, and it too had the same foul stench issue. By this point it was late and I was leaving the next day so I could not move to another hotel. This was really really bad and all I got was an apology and an air freshener bottle. Normal customer service would provide a full refund for this experience, because 1) I ended in a room that was smaller and cheaper than what I paid for and 2) the foul stench in both rooms was so bad it was still on my clothes hours after i checked out. I have been a loyal guest at Frankies for years but it looks like I will never stay here again after th is experience.

The staff were extremely helpful. Thank you ever so much.

The staff was awesome and very friendly

An Up all night atmosphere! It was staffed by Great people. Happy New Year 2026!!

If you want a no frills space in heart of Osu, then this is a good spot. It is clean the staff is nice, and it is small boutique place. It would be nicer if they upgraded the towels and bed linens. Also, the food at Frankie's is good and apparently, it's the place to be. Had a great stay.

Great hotel and great staff. Hotel is in the center of the Main Street. Clean and comfortable. Would stay again

The staff was unbelievably accommodating. Rex at the front desk went above and beyond. His help turned what could have been a disaster into a most pleasurable stay. Thank you Rex.

Frankie's is right on the high street in Osu, walkable to all of the bars, restaurants and shops on Oxford Street and the surrounding streets. The restaurant is good, breakfast has a huge variety of options, and the meals are really generous so you won't go hungry. There is a little bar and terrace outside, a bakery and ice cream parlour, and a shawarma place out front which is really delicious and always busy - great for a not-so-huge meal that is fresh and tasty. I've been going to Frankie's for years to eat, or get ice cream, or go to the bakery. This is the first time I have stayed there and it was great, the staff are so friendly and helpful.

Set in the heart of Osu, Frankies was a great bolthole. The rooms were clean, if a little slightly dated, however, in terms of location, comfort and the convenience of the fab restaurant downstairs, I would definitely stay again.

Their service is perfect

Room was not ready when I arrive. Room was barely cleaned. This place is dated and in need of renovations

Frankie's is always good. Room is spacious, staff is friendly, clean room and bathroom, comfortable beds, fridge in the room, free airport pickup, enough choice for breakfast and the location in Oxford Street is cool.

The location was great easy acess to many sites around town. Several dining options and the food was good.

Very friendly. Always stay here.

Excellent friendly hotel

Good location, great staff

staff was very friendly, rooms are nice. I stayed there a couple times and would stay there again. restaurant had a wide selection of food.

The place and staff are nice

Nice stay for 2 nights which was enough. Central to lots of shops/bars/restaurants. Also not far from Labadi Beach. Great cheesecake in the bakery and breakfast was lovely.

Could not turn off lights above bed with out turning off air conditioning. Everything else was great. Staff was great.