Good service, clean room, Good breakfast, lobbie spacious

Great staff and location, breakfast was excellent, I'll come back

Didn't use the pool or gym. The room was clean, the front desk staff and restaurant bar were very nice, and the food and drinks were good. There isn't much around the area, but it is easily accessible to the surrounding neighborhoods. Security is a bit tight.

Nothing was unique and I couldn’t extend my stay I had to wait for morning shift I don’t see what’s 5 star about this hotel, rooms are veryyyy basic went to way cheaper hotels and way better then the rooms they had

Have more towels

Excellent location and service.

Unfortunatly our experience in this hotel was bad, when we got there, we had to wait for three hours until we checked in. Also People were smoking in the corridors

not a 5 star even not 4 - bad reception , dirty and old room

Dreadful service

I was impressed with the the quality of the property I

Amazing

I would like to commend the Millenium on the hospitality and professionalism of their staff. When I return to Ramallah, I will be sure to stay with my friends at the Millenium.

I stay for 4 hours only

Nice facility

Quit good and friendly hotel... Good location and close to city center ...

For a FIVE-STAR establishment owned by a global hotel group, this hotel was a disappointment, but with the current situation in the West Bank, I can understand many of the issues, but not all of them and especially not for the price per night! I wish that I had looked at some of the recent reviews! I would have seen a lot of the issues that I experienced only on arrival! Neither restaurant seems to be operating, only breakfast is available and I agree with others, it was not the greatest buffet and was hosted in a room far larger and emptier than it needed to be. There was no room service available either. After a long transfer from Tel Aviv, a club sandwich, fries and a beer would have really hit the spot! ...Hell, a frozen pizza thrown in the oven would have sufficed! The pool is also not open... This is often one of my deciding factors when travelling; it would have been better for its closure to be on the property's listing! The room was clean enough (just), but the state of repair of a "Premium" room (506) was not great, especially in the bathroom... Again, well below what I would expect from a 5-star hotel. I did not have much interaction from the staff; I was travelling most of each day, but there was a young man behind the lobby bar (sorry didn't note your name, but you had glasses) who stood out as taking pride in what he was doing. I left this hotel thinking that Millennium & Copthorne Hotels are not doing enough to meet their standards found elsewhere!

Property is not clean. Carpets are sporty. Wall papers are chipping, gym is old and ignored. Breakfast food selection is boring, furniture in lobby areas is old. This is not a 4 star hotel.

For 235 US dollar/ night this hotel is a ripoff, Advertised as having two restaurants is false, they are closed nonfunctional. The room seems to be prepared by somebody in a hurry, towels stacked haphazardly, dirt on the walls, tissue box and trash can broken, curtain ripped electric outlets dangerously hanging from walls, swimming pool closed on a very hot day etc. Have photos for documentation if anybody is interested.

Not the most pleasant experience

very good