Overall Ratings & Reviews Element Ontario Rancho Cucamonga

Clean, amazing bed

Absolutely love staying here!

It was great!

Nice hotel with great options for travelling with family. Breakfast was not the best, limited options. Floors were sticky in the room, requested cleaning but it didn’t happen despite multiple requests.

Loved this place. Excellent service and so clean. I've never stayed in a hotel so clean and amazing before. The only downfall i would say is the pillows. They give you two, but they are super soft and go flat. I also love that they have a restaurant connected to the hotel. They have a 24 hour gym as well. I will definitely stay here again.

Stay was great! Room was spacious, clean and modern. Toyota arena is right across the street. Restaurant next door was great too. Great location!

Very nice and clean really close to convert venue!!

It was okay

We paid extra to get a studio room with kitchen. When we got in at noon they said our room wouldn’t be ready until 3 so we left and came back maybe 45 minutes after 3. Upon arriving they had already given our selected room away and had to give us a new room which would have been fine if it had the tub as requested. We had to change rooms the next day after the people in the room with the tub had checked out.They said they would call us when the other room had been cleaned and we never got a call we just came back at 3 again hoping it was ready. Our entire 6 day stay we did not have housekeeping come by a single time despite them telling us they would come every other day. We had to call them several times to pick up trash or get toilet paper. Our do not disturb sign was not up so there was no excuse there. We had to leave a bunch of trash in the room because no one ever came by and we had no idea where to drop it off. Our flight was so early the next morning we felt awful leaving the room that messy. Never in my life have I had to do such a thing nor had this bad of service. The people we spoke with were all very nice, but they majorly dropped the ball and comping the small parking fee was not enough to make up for the constant inconvenience during what was supposed to be a really nice trip we splurged on. I can’t say I would consider staying again.

It is less than a minute walk to the venue! I felt very safe walking alone at night. Room was clean and comfortable. Staff was welcoming and friendly. The in-room filtered water was my fave part. I also loved the fresh fruit at breakfast.

The facility is modern and attractive. Good location which allows walking to large retail areas.

I definitely recommend this hotel and will definitely be coming back.

Excellent stay!

It was great!

This property was so nice and the Toyota arena is literally across the street. Everything was nice and we made sure to use all amenities. Also parking was safer and more affordable!

Beautiful

Love this place. So many surrounding restaurants and shopping. Has Toyota arena right across the way. Room was clean but it was also dirty in certain areas.

It took some time to check us in. Shower floor was slippery. Staff tried to go into the room without knocking. Good thing we had the security lock in place.

It was great.

Nice people and good employees