Overall Ratings & Reviews Extended Stay America Suites - Redlands

I was woken up with loud fire alarm at 7:30 in my room I evacuated for about 1 hour and I was able to recover my belongings and I checked out right away I couldn’t continue my stay the whole thing was stressful and overwhelming, smell of smoke burning water everywhere in the lobby and laundry room and hall way . No communication whatsoever from staff they were under staff when this was going on . We just had to figure out what to do . Also furniture was torn up in the room the chair look like the one someone would trow out it’s worn out to the point it’s missing the layers and the sponge was exposed. Not the cleanest . They offer breakfast in the morning which is a muffin and oatmeal and granola bar that’s it no coffee or drinks… according to the front desk that’s what they serve. No one was able to even get that with what was going on with the fire from the laundry room… fire department came . The one guy at the front desk was overwhelmed… yeah not returning there this was my first time there. An my last ..

We checked in after 1230am and the front desk was super helpful, I can't remember his name at moment but he was genuine, helpful and friendly. The hotel was very nice and safe. It was a nice room and clean. I'd stay there again anytime!

For what we paid, this is absolutely not what we expected. This was worse than a Motel 6. The carpet was filthy in the hallway, the shower kept filling and there was mold around fixtures. The bar in the shower has broken parts. The pillows had no pillow cases which we had to ask for and no toilet paper in the room. The hallway and room smelt like cigar smoke even though it says non-smoking. Yes, they did say breakfast was takeaway but what they called breakfast was an absolute joke. No coffee was available, and we were told by another guest who apparently had been there a few days that they took away the coffee and that each time he came to get breakfast the pastries were stale. All they had were mini muffins in plastic, soft granola bars and instant oatmeal packets. There was a coffee machine but no coffee, you could only get hot water. Shut that place down or lower the price because it's not worth the money. Have stayed at this same hotel chain before and never had it been this terrible. Do better or reduce your price. What a waste of money. Trying to add photos but it won't let me.

This hotel is an alternative housing location for those without a home.

The best quality of this motel is it's location, centrally located in Redlands. Convenient and quick to surrounding areas. My room cards stopped working at 10am, with a 11am checkout. Breakfast bag does not exist. Not even coffee offered. Hot water with 4 types of package oatmeal, hot chocolate packs, 2 muffins and one snack bar are the available choices. No protein of any kind, no juices or milks. No fresh fruit. All guests must present ID. The staff were professional and courteous. No curtains on window, just blinds. Full size refrigerator and microwave. Stove is a mini top with loud exhaust fan. No closet, just shelves with an attached bar. No room cleaning service unless you specifically ask for it, but they dont tell you this when you check in. This is a place to stay solo or on a work trip. Not a family friendly vacation spot. Won't stay here again. Room was clean just don't look too closely at the bottom of the refrigerator or under the sinks.

Do not recommend. There were no pillowcases on the pillows-had to request them. That should have been a tip-off but it was nearly midnight and we were tired so went to sleep. No extra extra roll of TP, broken blinds, dirty towels, and the straw that broke the proverbial camels back was the roach that scurried across the bathroom floor. Nope. You better believe I’m getting out of here and NOT paying for the second night we reserved.

I have stayed in Redlands many times and this by far is the worst experience i have ever had. It has a surcharge for phone use ( yes there is a land line) of 1 dollar per call which makes me think that the hotel rents rooms as shelters as well as for regular travelers. On arrival, towels were dirty, floor in the room was sticky. Elevator wreaked of pot since most of the rooms are non smoking. Avoid it. It's not worth the costs

Front office took forever to check us in and their rooms smelled really bad. Had to request a new room in a quieter area.

Checking in staff was not friendly. As for the room, for an extended stay there was nothing in the room. No pots and pans. No coffee maker, no blow dryer. Breakfast was nonexistent. Hallways smelled. Seems like it was a homeless camp. Room didn’t look like it was cleaned. Pillows dirty and piled up in the middle of the bed. Pillows were dirty and gross. Went to bathroom in the middle of the night and saw a cockroach in the bathroom. Don’t recommend this place.

As soon as we opened the the door to the lobby, we smelled marijuana. The girl that checked us in was nice. But the whole hotel smelled of Marijuana, cigarettes and some sort of cleaner. Smelled horrible. Made my asthma act up. We get to our room saw some sort of bug crawling on the counter, the floor was dirty, blinds dirty. The bed was so uncomfortable. We tried to make the best of it and went to bed. About 30 minutes later the fire alarm went off and we had to evacuate. But like i said it smelled like cigarettes and pot. The girl that checked us in finally comes out and has no idea what to do. We were finally allowed back in. After that it was difficult to sleep. The next day a lady that was staying there asked me if i can smell how horrible that whole floor was. I had to cover my face with my sweater because of the smell and my asthma would start up. The next day in the lobby i heard the employees complain about the lady complaining about the smell. They had said "well i told her not to come back" and another employee said "oh you dont like the smell of clean?" It definitely didn't smell clean. Like i said cigarettes and pot smelled the whole hotel. The shower felt like wecwere going to fall through and the toilet moved when we sat down. Horrible place. Will not go back

Marvel and her staff were amazing

The first room we were put in had an AC unit that was making a really loud noise and I immediately went downstairs to request another room. When I told the front desk she said “Yea there was a room that the AC unit made a horrible noise we just never documented which one it was, I guess you were the lucky winner!” I didn’t feel so lucky. She gave us another room and as soon as we got off the elevator the hall wreaked of a strong food smell like a curry so I thought someone was eating something. Nope it smelled like that all 2 days we were there. On the second day we found a roach in our room.

No comment

Very nice tranquil and quiet place

Great place

Good

Good

Awesome

Staff had attitude. Well just one staff member picked on me after id been staying there for a few weeks then all of a sudden needed a card on file but did not except any of the cards i currently had very frustrating

Staff had a horrible attitude towords me but other than than the stay was great