Stayed here for two nights in a suite. Our experience was just ok. The food was good, the blackout curtains were nice after a long flight, and we met a nice gentleman who was part of the housekeeping staff. The negatives outweighed the positives though. The bed was rock hard and we woke up stiff. People we met at breakfast had the same experience. The blonde girl at the front desk was quite rude when we called down, even hanging up on me before I was finished speaking. Either she was having a rough day or her personality is not well suited for hospitality. The drains in the bathroom didn’t work properly so the shower and sink were constantly backed up which meant you had to race to wash your face before the sink spilled over. The shower wand was also leaking.

Heated bathroom floor Spacious Great breakfast both continental n cooked Mini fridge Lighting was our only complaint -too dim

St James’s Centre and Prince’s Street/George Street immediately adjacent. Room immaculate and ideal shower/wash room. Quiet bedroom and exceptionally comfortable bed. Lift system a little quirky but reception staff welcoming and willing to help at every turn. Bus/tram system appears perfect for most peoples needs.

Everything was fantastic

Room was great very clean and interesting décor. Restaurant and Bar were also good lots of food options for a reasonable price. The only reason why it didn't get an excellent rating is because we were charged for drinks when we received a coupon at reception for free drinks (or 14 pounds off) at the bar. Ended up paying $50 CAD for 2 drinks even though bartender said it was covered.

Our room was very dark, but spacious.

Had the absolute best 7 days at the hotel. The bed was super comfy, it was so quiet, in the perfect location and the AC sure was a bonus!!

Nice hotel in a good part of town. Staff was very friendly and helpful. Rooms were modern and well furnished, just a tad too dark especially in the bathrooms.

Lovely hotel and super friendly staff! The breakfast was also delicious! I will say that the parking is a big expensive and not on site, but otherwise highly recommend!

The best things were the food and bed. But everything was excellent. Decor interesting but not to everyone's taste. Bar and dinner service excellent but staff at breakfast a bit less friendly.

We were staying in late Aug with our toddler. They generously upgraded us to suite which gave our kid more room to run around in the room. Staff was pleasant and efficient. Rooms are clean with comfy bed.

We liked the friendly and efficient staff. The location is superb, situated in St Andrew’s Square and only a short walk from Edinburgh Waverley railway station, Princes Street and St James shopping mall. Our room was compact, clean and very comfortable. We liked the fact that it had a safe and a fridge in what would be described as a standard room.

Great stay, lovely people, lovely room, what more could you ask for

A lovely hotel on St. Andrew’s Square. Elevators are a bit confusing, but easily manageable. Breakfast was delicious and there are many options. Old Town is just a stones throw away. Staff is exceptionally friendly and eager to help out. I recommend this place to all!!!

Wonderful staff, very efficient and friendly. Hotel is very central and comfortable.

Great location. Hotel suites have bathtubs in the middle of the room that take up unnecessary space in our opinion. Had to move room three times in 3 nights due to some issues.

The hotel was beautiful, modern and well maintained. Breakfast was awesome and the staff was attentive and helpful.

The floor in the breakfast food area was very dirty your feet stuck to it -I raised it with reception on leaving -was told I noticed that a couple of days ago !! How long does it take to rectify ?? At £400- £600 a night v poor . Also at this price I do feel staff could bring tea and coffee to the table at breakfast - it’s not great carrying 2 cups hot tea pot etc and going back for fruit juice and then food . We got back to the bar after 11pm and it was closed again poor for £400/£600 room The hotel room was immaculate , comfortable and beautiful air con , great location .

Nice location in New Town.

Very good location! Friendly staff, nice decor. Our room was dark, maybe a little more lights will help.